Hotéis perto de Silver Sands Pokemon Stop Luxury Caravan Hire, Elgin

I checked in expecting on of the rooms advertised thinking that was the room I’d paid for, for the two nights. We were put into the annex which smelt of cigarettes and dampness. There was dust everywhere, window latch was broken, the shower leaked, the iron was stained with burn marks, the room was cold and dark, the carpet needed to be hoovered. Alex was lovely and tried to help. He offered us the family room but told us if we didn’t like the room we had we wouldn’t like that one. So he said he would put us into the room we were expecting for the next day. I got back from spreading my grandfathers ashes and got put into the new room. It was much worse. Lights aren’t working, toilet floor is lifting (Lino) and a trip hazard, the toilet handle was broken, stains of fingerprints on the wall, stains on lamps, damp marks on walls, the door is stiff to open (we literally had to barge the door open and slam it shut). I have taken so many photos and asked the girl at reception for a complaint form. She said no. She told me I had to be email them or write on a piece of paper so I said I would do both. She slammed the pen and paper down at me. The food here is good though. Alex was lovely and did try to help but the rooms I believed I paid for were not what was received. It was false advertising. No wonder the rooms I had are not advertised! The rooms I had received were not worth £270. Sunday 25th August, we had to leave at 7am latest for a 12 hours journey. No one was in reception. We called the ring bell 6 times. No answer. Tried calling the phone to see if anyone would answer. No answer. In the end I had to leave the letter and keys on the reception desk and go. Thankfully, we paid for our food the first night. But this hotel is Shocking! Avoid it!

Great hotel for a 3 night stay during our Whisky Tour. Rooms were clean and all ensuite with a hug bathroom and great shower. The entire staff was friendly and very helpful with any and all requests. Copper Dog Bar / Restaurant was great and the Quaich Bar was a dream for any Whisky Lover!!

Great place to stay all staff were exceptional Sam especially made our stay really special. The ale was clear and well kept,albeit they ran out they did do bottled ales. Food was beautifully presented. Our room was well maintained clean and cosy. A must for locals and visitors alike. Couldn't wished for a nicer place to spend our 55th anniversary. Breakfast was to die for Fiona and Alison made sure we were well fed. Parking available.