Descubra sua estadia em Elgin

1. This hotel is close to Tesco in Elgin. The location is actually very good. It is also very close to High Street. It is far from the church site, but it is still within walking distance. 2. The hotel was on the old site of a manor. When I first drove into the yard door, I was a little surprised. The environment was very good. The room is also very big and the bed is very classical. Facilities and software are very good. 3. Breakfast is a traditional English breakfast, the yard is large, very convenient for parking. 4. It is very convenient to drive to Spezai and other areas. I think it is more convenient to live in Elgin than in Dufftown.

I checked in expecting on of the rooms advertised thinking that was the room I’d paid for, for the two nights. We were put into the annex which smelt of cigarettes and dampness. There was dust everywhere, window latch was broken, the shower leaked, the iron was stained with burn marks, the room was cold and dark, the carpet needed to be hoovered. Alex was lovely and tried to help. He offered us the family room but told us if we didn’t like the room we had we wouldn’t like that one. So he said he would put us into the room we were expecting for the next day. I got back from spreading my grandfathers ashes and got put into the new room. It was much worse. Lights aren’t working, toilet floor is lifting (Lino) and a trip hazard, the toilet handle was broken, stains of fingerprints on the wall, stains on lamps, damp marks on walls, the door is stiff to open (we literally had to barge the door open and slam it shut). I have taken so many photos and asked the girl at reception for a complaint form. She said no. She told me I had to be email them or write on a piece of paper so I said I would do both. She slammed the pen and paper down at me. The food here is good though. Alex was lovely and did try to help but the rooms I believed I paid for were not what was received. It was false advertising. No wonder the rooms I had are not advertised! The rooms I had received were not worth £270. Sunday 25th August, we had to leave at 7am latest for a 12 hours journey. No one was in reception. We called the ring bell 6 times. No answer. Tried calling the phone to see if anyone would answer. No answer. In the end I had to leave the letter and keys on the reception desk and go. Thankfully, we paid for our food the first night. But this hotel is Shocking! Avoid it!

Excellent lunch today. Great menu. We had Korean chicken with coconut rice. Massive helping. So tasty. The young waitress was so nice and smiley. Very attentative. Wish there was more like her. We saw several meals coming through and all looked delicious. Busy at lunchtime. Highly recommend.

My second time staying here and is now my go to place in Elgin. Always get a warm friendly welcome on arrival. Wonderful big building and gardens to match. Gated driveway up to the property. Even has a guest lounge with a roaring log fire. Fantastic. Central enough to be within walking distance of the centre of town. Bedroom is full of character and really comfy big bed. Good choice of breakfast in the morning. When I consider places like the Premier Inn that I used to stay at there is really no comparison. What a wonderful place.

3 night stay. EVERY staff member was friendly and made every effort they could to help or make our stay better. Upon arrival we started to head to our room and it seemed like the carpets were a bit dated/old and the stairs were showing signs of wear. I was a little concerned we'd find a tired/worn down room. Turns out the bath had been very recently updated, and the room was clean, and the beds were comfortable. Appears they've been spending money in the RIGHT places! In-house restaurant for two dinners and very good food (at reasonable prices) and the small in--house bar was impressively stocked. Alistair at the bar was ESPECIALLY good as he helped make one night during our visit for myself and son exceptionally memorable. Note for travelers: they were able to send laundry out ”by the bag” at a very reasonable rate. That made our travels easier.