Usuário convidado
21 de dezembro de 2023
Hôtel Lac Leman is below the average: I booked through *********** one bedroom for three days with the option to pay at the property in cash; however, the receptionist (Mr.Nisar) charged me $330 USD and refused to wait the next day for paying the hotel in local currency . I was surprised of the unexpected overpayment total price until I found out the hidden rate exchange at hotel was 2.94 that is the sum of $30 USD dollars more than the offered price online for the booked one bedroom (the rate outside near the hotel was 3.09) . The next day asked another receptionist to meet the manager for filling a complaint against the receptionist ( Nisar ) and explained about the problem that I was overpaid the actual bill; he apologized and refunded back the difference of 80 TND Tunisian dinar. Please be aware of this hotel it is not safe and rooms are no !! clean plus the breakfast is very poor
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