Bluesea Arenal Tower Adults Only

Would never consider going back to this place. We was booked to stay for a week however when we first entered our room there was a very strong smell of urine. When we told the bloke at reception he simply put his hands up and said “what do you want me to do at this hour” being 2am we asked to move rooms. After some battling he finally said he might have a room and took us to it. The new room didn’t smell but was very old and dated there is no possible way this hotel is “newly renovated”. Food is a disaster we looked and that was enough to put us off. We lasted a total of 8hours there and then checked out and booked ourself into a different hotel.

For the price....not bad! We paid just over £50 a night, all inclusive, so worth every penny, can't stay many places in UK for that price. Yes it's a little rough round the edges, furniture needs updating in rooms, x2 chairs out on balcony not been cleaned in a while, beds not the best, bathroom is small so don't bring a cat! Shower was hot and powerful. It's a 3 star in the making, food is ok, could be hotter and a wider veriety, dining area quite small. Staff seemed ok with us but we did treat them with respect and tried to speak in their language. Don't expect 4 star at 2-3 star prices. And yes the new alcohol rule in some parts of Spain is a little annoying, 3 drinks at lunch, 3 drinks at dinner, but at £50 a night just buy some beer if you need to!

We have just got back from a 4 day stay at this hotel. The room was mouldy,we had wee on the balcony from the room above that wasn’t wiped up the whole time we were there. We paid for all inclusive and couldn’t eat as they have a tiny dining room,you could cue for over an hour and by the time you get to the food there is only slop left. Every morning I tried to get cereal and there were no bowls available. We tried to get soft drinks from the bar and was asked if we are blind and told the restaurant is open,,we are not allowed to take drinks out of the restaurant and we didn’t want to go in. On the website it states snacks are available throughout the day for all inclusive guests,this is true you can pay for a small selection from the 1 vending machine they have.. They have the worst coffee I have ever tasted. The pool area downstairs is very small in comparison to the amount of people trying to use it! we managed to get in around tea time and the rude bar man that had asked if we were blind came and put a chain on the entrance when we were sat in it then walked off again. He didn’t speak to us just trapped us alone in the pool area. The terrace upstairs is nice,although it’s an extra charge even if you have already paid all inclusive! The pool is tiny,freezing and you don’t feel at all welcome by the staff. Out of all of the staff there was 1 person who smiled at us! the rest where very rude and gave us dirty looks the whole time. The small barman’s attitude towards British people is disgusting,I’d be ashamed to employ somebody like that in my place of work. We spent way more than we expected to due to the lack of food and drinks available and the quality of the food was not fit for people to consume. We both left with a sickness bug. We could not sleep in our room as the surrounding rooms where very noisy. The room above us was moving furniture round at 3am! The whole place is a joke I wouldn’t recommend anybody stay here. It ruined our whole trip!

Positives - Check in was fast and easy. I’d like to commend the staff at the hotel as they are incredibly friendly and attentive, this was present throughout our entire stay whenever we needed anything. There is also a great roof terrace but is perhaps under-utilised since it’s only open from 4PM despite having probably the best view of the coast of El Arenal, the sunset view is to die for and the cocktails served at the bar are very nice as well, just note these incur an extra fee but are worth it as they are very reasonably priced (about €7 per cocktail) which is better than most bars in the area. Oddly however, there is no menu and the price seems to change slightly depending on what you order and who is serving you, you sort of just ask for a cocktail and they make it for you. The main pool area is also pretty nice as well, while small, it benefits from some good sunlight in the afternoon. Negatives - Initially, we asked for a double room but was told the hotel only had twin rooms (they didn’t specify if they had any at all or if none we available at that time, just that the hotel doesn’t do double rooms), once we unpacked we stayed for one night in the room given but one of the beds was very squeaky and the balcony door rattled madly at the slightest bit of wind, we asked to be put into another room and then they told us a double room was in-fact available on the 1st floor. The 2nd room was much better but the area is subject to an incredible amount of noise pollution, we we’re given a small warning about this prior to moving rooms but did not expect it to be as bad as it was. For context, there is a bar next door which clearly does not appreciate that guests are staying at the hotel and are up most nights until 2/3AM and there is also a school one street over and a park directly opposite the hotel where children frequently cause a crazy amount of noise. Considering it’s an adults only hotel, it makes no sense to label it as such when children are literally everywhere. As a side note, El Arenal is also a densely populated area for young tourists (mainly German but also British as well) and we would frequently be awoken by parties returning to the hotel after a night out, often around 4/5AM. The all inclusive food and drinks were of a low standard. We had knowledge of the drinks limitations prior to travelling but the beer was the only option worth having as the wine (both white and red) was some of the worst wine I’ve tasted, as someone who does not like the taste of beer, this made it very hard to stomach but I wanted to get my money’s worth. It’s a huge shame that spirits are not included on the all inclusive package when you only get 3 drinks maximum at lunch and dinner time, we would ask to order 3 drinks at a time however the staff would often refuse saying we can only order two at a time each and the last, once we’ve finished the other two drinks. On one occasion I approached a member of staff 10 minutes before lunch had finished to