Usuário convidado
7 de maio de 2024
Bedbug alert! On our first day of arrival, we were given a room (314) with bed bugs. They bit me all over, from my face to my feet. I contacted them, and they laughed it off, saying it’s just a bug bite, not dangerous. We got an another room, and they washed my clothes. The next day, the situation got worse, so I emailed them for compensation, but haven’t received a response yet. My roommate also contacted them, and they claimed we could have brought them ourselves, so they’re only willing to refund 100 euros out of the 316 euros, plus the 28 euros tourist tax. There was a strange sweet smell in the room, and brown spots on the bedsheet and blankets, so I don’t think we brought them ourselves. Especially since three weeks ago, there was another complaint about bed bugs. Their joke was that they think bed bugs are in every hotel. I’ve traveled to many places around the world and never encountered them. So, if you can, avoid this hotel! The hygiene is unacceptable. They ruined my whole vacation, and they just shrug it off.
Traduzir