Lola
20 de janeiro de 2023
I booked this room for our wedding day for me and my husband. Our room was 425, upon arrival the welcome was like cold by the Duty manager as he said he was busy sending emails and asked Daniel to do the check in for us. We expected a congratulations for your marriage or kind of but after like 5 minutes doing the checking with him I had to ask him if there was a special request there as we got marriage and then he saw this information in the system. We got an upgrade to an executive room with a bottle of bubble in the room and sleepers and robes also in the room, very nice touch, plus 2 drinks from the bar for the arrival and 10% discount, very nice and much appreciated. The room was very nice and bigger than expected but the cleanliness was not what we expected. The duvet cover was like with stain and we found hairs in our pillows. When I opened the bed I took the sheet from the mattress by mistake and it was pretty disgusting over there and a deep clean was needed. We were very tired and also it was very late to ask to move to a new bedroom. In general the stay was good and the hotel treated us well, but they need to clean the rooms better.
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