Usuário convidado
20 de outubro de 2021
Back in August, I booked an anniversary trip for my family at this hotel for October half-term 2021. We 'secured' our rooms - and a good rate - via *********** Last week, I was contacted by them to say credit card needed updating. I did this - 'successfully' - within minutes of getting the email. But oddly, 4 days later, I got another similar message: card needs updating. Again, I did this 'successfully' within minutes. And I messaged the hotel directly to confirm my desire to honour the booking. The following day, I got a message saying booking was cancelled as hotel couldn't obtain payment. I called them directly. 60 times. Over 4 days. Nobody ever picks up the phone. Seriously, try it. I emailed them directly. 3 times. With supporting info. Nobody ever replies. I contacted ***********, who phoned them and emailed them to support my booking. They received no response from the hotel. I contacted my bank. They confirmed that (1) Both my cards were clean, no blocks on them, and healthy balances, and (2) NO attempt had been made by the hotel to obtain payment. The cards were never declined. A quick check of Tripadvisor confirmed my suspicions that others have had the same experience with these people. It's clear that the hotel has simply ditched us in favour of another (later) booking from someone prepared to pay more for the dates I had 'secured'. The 'declined card' message is a fake reason for them ditching our booking. As a consequence, I'm having to book last minute accommodation at a busy half term holiday, with little choice, and vastly inflated prices. We're committed to the trip having booked flights and attractions, and will now be many hundreds of pounds out of pocket due to the shameless, greed of these people. Good luck if you manage to stay at this hotel, but be under know illusions about how unscrupulous the owners are.
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