Cairn Hotel & Apartments

第一晚119磅 第二晚¥2842 同樣的房型 因為第二天是週五可以理解 但是不理解的是續住必須換房間而且還要我早上退房 退房之後還必須下午三點才能再次辦理入住 最有意思的是房間小的奇葩 雙人床和單人床一樣大 房間小的一個人走路都要側身 我去前台詢問 為什麼同樣房型差距這麼大 給我的回答是 我要再付25磅才可以換大一點的房間 真的很無語 總之大家訂房一定要看清楚 別以為貴條件就好 不要花冤枉錢

I contacted trip.com at 4am once I received an alert that all trains from London to Edinburgh had been cancelled due to adverse weather as there was danger to life. I sent all necessary documents reflecting my cancelled train service as well as newspaper reported advising travellers of multiple train cancellations and of bad weather causing DANGER TO LIFE but the hotel REFUSED TO CANCEL my booking and provide a full refund. The cancellation was not out of MY choice but a necessity as all trains, even in Edinburgh itself, were cancelled. It was a FORCE MAJEURE EVENT. I have been an avid trip.com user for while not, but I will NEVER USE TRIP.COM AGAIN or STAY AT THIS HOTE after this incident. The customer service personnel kept insisting that the “supplier” and the hotel refused to provide a full refund despite the force majeure circumstances. My hotel reservation is with trip.com, NOT SOME “SUPPLIER”. So guys, please beware and don’t use this platform unless you’re willing to let them go off scot free and pay for hotel stays which you can’t stay at, not due to your own personal reasons for cancelling but due to bad weather that a danger to life.

Spacious room and clean but design is dated and location is a bit harder to access.

A great hotel with clean rooms and bathrooms. nice reception service.

Not far from the train station, not expensive, good for one person

The room is so small and my room is near to the reception. The window is hard to close and I felt very cold.

My room was hot. Had to leave the window open in a balcony room staying alone. Made me feel very unsafe.

Room size is ok but bad layout as the room door is blocked by the bed, able to enter just annoyed with the door hitting the bed whenever we open the door, around 70-80degree swing. Toilet is small, toilet bowl is too near to the wall. Carpet feels alittle sticky. Location is ok, 10 mins walk to shopping mall. 40mins walk to Arthur's seat.

Enjoyed our stay would rebook again good breakfast & location