Belle Helene Hotel

Terrible hotel in all aspects! Needs renovation asap! Smelly rooms, walls falling down, poor, messy, cheap breakfast. The beach was not that nice as the pics, broken sun beds, no Wi-Fi, poor assistance! Definitely never going there again and not recommended!

Place should be knocked down, old and smelly, poor breakfast, it’s cheap for these reasons. No towels till next day. Staff was more concerned about collecting the 1.5 Euros per night than catering to customers

The positives, the polite staff, good breakfast and close to many locations. The negatives according to my personal opinion as a traveller. 1. It claims to be a family hotel so extra attention should be paid to the cleanliness of the surrounding ''beach'' area (cigaretτes, empty bottles and glasses etc.) . 2. Absence of essential services in the rooms, very small fridge and very small 2nd bed (bedbunk) in the 3 bedroom room. 3. The parking area needs organization as we barely found empty spaces. In general old facilities that need renovation and maintenance (rusty bars etc.). 4. Unexperienced staff although polite as we were served different orders or our food was sitting exposed on the counter of the outside beach bar for 20+ minutes before being served cold of course. So to summarize at least for me and my family was not good or ''value for money'' choice.

On a beautiful beach of eastern Mani is the belle Elene hotel. ideal for holidays that offer substantial rest and relaxation. The staff with many years of experience offer their services completely quietly. All rooms have a good view of the sea and a terrace. Good breakfast and variety of food. Especially for children, ideal places without the stress of the car. At the same time, the whole area offers excursions with beautiful beaches and beautiful stone villages.

Great value for money, dinner banquet was good, breakfast was great (lots to choose from). I liked that there were children there and that they were catered for too (I did not have children with me but thought it was great)!

It was a real pleasure. The stuff was friendly, breakfast amazing, views are beutiful. It is right on the beach

So I put it as family as I was traveling with my parents but I am an adult, 25 years old. So we booked super late so the only room we could book was a junior suite. When we got to the room it was clear that it was not a junior suite. The website says what a junior suite has and our hotel room had nothing of what the website said. We talked to reception and they put us in another room which was slight improvement but still not a junior suite. The breakfast was ok but the area where it was offered was very noisy and hot. The pool, the water is clean I believe but because the bottom of the pool is not blue marble or tile and it’s just cement it looks very murky to the point where I couldn’t see the bottom and it was only 165cm deep. There is a claim that they have a pool bar but they don’t. There are stickers with QR code’s which a) are completely outdated because most of the things on the menu they don’t serve and b) apparently you can’t actually order from it. There is an option to order and my order was sent but they don’t receive orders on the internet anymore which was not mentioned anywhere. The food for pool and beach from the bar extremely basic. The beach bar is run by teenagers that are not over 15 which is not exactly bad but rather odd. The beach is ok but this is not what I paid for. If you book don’t believe what they say on the website, the majority is lies and if you do eventually book here just don’t expect much

We (a couple) spent three nights. Location - quite, far from town or village (it is necessary to use the car to go somewhere for a walk o to a restaurant). In front of the private beach of the hotel. Nice beach, well organized. Parking - private of the hotel. Room - clean, old forniture, uncomfortable bed, towels changed daily if needed, poor efficiency of the air conditioner, well functioning wifi. Pool - nice, clean, we didn't use. Breakfast - buffet, quite varied. Dinner - buffet, average quality. A couple of weeks before staying there I asked if it was possible to have almond milk and lactose free yogurt for breakfast. I was replied “We have taken into account your wish, we can not confirm all of the products you have requested but we will do our best to provide most of them”. When we arrived I asked about availability for the products but the receptionist answered me that the hotel never provides them. So I realized that the previous answer (“We have taken into account your wish … “) was just a circumstance response. This created us a problem, since we have food intolerances. We would have preferred them to say no, so we would have chosen a different accomodation. So we made up for the hotel shortage by purchasing lactose free yogurt and almond milk in the close village and came to breakfast with our products. Furthermore our reservation (through ***********) indicated the possibility to have dinner for 20 euros per guest. We had dinner just the first evening. At check out I realized I had been charged 25 euros per guest. It isn't for 10 euros extra I paid, but the matter of principle. I asked to explain me the reason and I was told 20 euros was last year price. I explained it wasn’t true, as the 20 euros price was clearly indicated on *********** reservation on June 19th 2022. I asked to talk to a manager to have an explanation. I was told that the manager would have come at 11.00 (lucky her/him who can arrive to job al 11.00, next life I will choose as a job to be Belle Helene Hotel director). It was 9.00, so I paid and left. The same day I left (3 days ago) I wrote an e-mail to the director to complain: after 3 days I still haven't received a reply. BAD CUSTOMER CARE! I wonder they think they are building a great reputation treating tourists this way to earn 10 euros more.

Needs renovating/repair. Hallways are filthy. I would not stay here again.