Usuário convidado
2 de julho de 2023
Lovely apartments. Good Ac. Not very childfriendly. My son, 6 years, got up in extra bed and it broke, look at the pictures, he’s a tiny kid. He got so scared :( and now Helvetia Suites is keeping our deposit 150€. I feel so surprised and sad. They will fix the bed on their own (it’s easy to fix) and charge us 150 €. They have no bookings and tried to say they couldn’t let someone live in the apartment because of the bed. Scam de luxe. We travel a lot and this is the first time we have such a bad experience. Not a very nice area. No reception - so it was a bit of a pickle to get in. Had to give my creditcard number by text message for the deposit :( The cleaning not very good. We found a watch - hope the owner will get it back (attached a picture) and had to to was the glas and cups before we used them.
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