Radisson Blu Media Harbour Hotel, Düsseldorf

It’s very clean and staffs are friendly

酒店出行便利

Honestly my first impression of the hotel was great, as I was greeted by an enthusiastic and helpful agent. Radisson was big with its upsell programs, which I did not mind at all. However my problem was some of the items like room upgrades are not fulfilled as promised. My upgraded room was supposed to have a balcony, which was not true. But my paid "Noon" check in promise was fulfilled and the nice agent even got me a room a bit earlier, which I appreciated after a long flight from Asia. The room itself was spacious but I was shocked to see the lack of power outlets and USB ports (not even USB-A). This issue can be easily resolved with investing in some USB port-equipped alarm clocks. For an upscale hotel in 2023, I was shocked to see at the lack of USB-A and USB-C ports at the rooms. This is the only reason why I choose another hotel in the same neighborhood for my next stay in May 2024. Another problem was the breakfast situation. It was just crowded, as there was clearly some kinds of events going on. No one was replenishing food and service was minimal, as the staffs were just overwhelmed. I regretted paying for breakfast, as it was a very unpleasant experience. If you don't mind a light breakfast, there is a nice bakery which serves coffee and pastries a block from the hotel. For a fitness conscious person, the fitness center (well fitness room) was just unacceptable with lack of modern cardio equipments, not to mention weigh equipments. Overall it was a disappointing stay especially it was not even high season. I will not return to hotel until I see the rooms getting a major renovations.