Bannatyne Hotel Durham

A great stay. Staff were lovely and super helpful. A problem with my room meant i had to switch, but staff addressed this as soon as possible. Pool was an added bonus as were the sauna and steam room. Will def stay there again when visiting Durham.

very good area ideal for getting everywhere we wanted to go

Very nice reception guy colin he is very polite with us I well definitely going back again very helpful person good location and great customer service thanks to Colin

upon entering the hotel to check in the ladies on reception were very friendly and welcoming and went out of their way to make sure I got all the relevant information

Very enjoyable good facilities good value for money Lovely food good service Only downside was inconsiderate guests who where very noisey during the night

Stayed in a premium room for a night out in Durham, room very clean, nice shower. Would definitely stay again. Hotel staff very welcoming.

Booked to stay on the 20th Oct, however we couldn't make it due to train cancellations. I phoned Susan who changed our booking to 17th Nov, the new date was agreed twice, I then changed the trains and spa dates for then & booked days off work. Arrived on the 17th to find out we weren’t booked in for that night & they were fully booked. The LOVELY guy serving us said our booking for 17th was changed by Susan to the 10th Nov without informing us. Thankfully he found a room & told us to see Susan tomorrow as she’ll sort an apology for us. After a morning at the spa I had missed calls on my phone, it was Susan asking me to get back to get all our stuff out our room as we can’t stay another night. Our calm spa day was cut very short, went to Susan & she said ‘yeah sorry for the misunderstanding guys’ and waited for us to say ‘that’s fine’ & leave! She blamed us completely, said she never booked us for the 17th even though the proofs on the system. Attitude was awful! Asked for a refund & she said ‘no it was nice enough for us to let you stay last night’! The only apology we got was sorry YOU misheard ME, sorry YOU didn’t understand. We live 2 hours away and she said it’s not that far to go home! Susan also said why would I need to call to say I’ve changed it to the 10th that’s your job! I felt so uncomfortable so stood in the rain for 30mins trying to find another hotel (holiday inn Washington, AMAZING!) Overall an awful hotel being made to feel very small & worthless, never again

Beautiful clean hotel with lovely comfortable beds. The added bonus is the Staff are lovely and friendly.

Arrived. Window broken, which was a known issue, but I was still allocated room. Advised receptionist who applied a "temp fix" Fix did not work. Insisted on being moved to another room. Close by a busy road, so very noisy. Avoid