The Royal Hotel by Coastlands Hotels & Resorts

Great facility with a very spacious room, friendly staff and great location whether you are using your own car or public transportation.

Terrible terrible.. we booked 3 family rooms . Not very clean bed sheets + line were stained , they told us it a chemical used to wash😏 … the wife doesn’t work in the rooms you have to be in the corridors for it to work . The tv was not working . The breakfast was awful we had terrible stay to be honest luckily it was just one night . We booked else were. I wouldn’t recommend if you want your nest stay while in Durban…

My husband and I had a lovely stay at the royal hotel, efficient service from staff at the hotel, dinner and breakfast was delicious, room was clean and comfortable, service at Fleur De Lis spa was good, we would definitely be visiting again

Above and beyond great experience , staff is fantastic.

Everything was fine, friendly staff and good food. We were at floor 11th. I was worried and I went to check the emergency exit, they were both LOCKED with a padlock!! In case of fire there will be no way out!! unbelievable!! It’s a pity because it was a clean place with friendly staff.

Travelled for work, was booked into The Royal Hotel by corporate travel agent, based on their website and photographs. Not only is this hotel in one of the unsafest areas of Durban CBD, it is opposite the harbour, with heavy industrial noise all hours of the night. Parking costs additional and located in a very dodgy public parcade. Hotel concierge was exceptionally rude, did not want to accept the pre-paid booking voucher and only after I contacted the travel agent did they check me in. Room was disgusting, dirty carpets, walls, smear marks of lipstick and black stains on furniture, walls, curtains. Bed linen was dirty. Bathroom very dirty. The air-conditioning was not working and with no windows that can open, there is no ventilation in the rooms. Broken windows and very dirty furniture. After complaining, I was moved to another room, equally dirty. No back up power supply during load shedding, not even a candle or emergency lamp in the rooms, sat in complete darkness the evening for 2 hours. Shower did not have hot water. Upon my departure early the next morning (just wanted to leave asap), I was faced with having to step over broken beer bottles and glass shards in the hallway that was not cleaned up, just had wet floor board placed around it. See photographs of the place. Upon asking the concierge if they validate the parking ticket, she just said I have to pay at the parcade. An additional R60 for 1 night parking. Seems like a very badly managed establishment. Will definitely never be back.

My wife and I stayed at the Royal Hotel overnight, during March, 2022. We used an elevator to get to our room, and noticed a large dead cockroach lying at the entrance to one of the three elevators. The entrance carpet of our room was damp, and the other carpets and easy chairs were shabby. The curtains were not ironed, and the windows were smudgy. The bathroom basin had a good share of mould around the top of the basin. The room fridge was totally empty, and after our trip to get to the hotel, we were thirsty, but there was no water bottles in the fridge. We complained at the front desk,and afterwards one of the staff brought us two small bottles of water and charged us Twenty-Five Rand per small bottle. There was a kettle in the room, with tea/coffee making facilities. The bedside lamps were strange, and were not matching at all. The shower and toilet were in good working condition. We took the elevator at about 09h30 the next morning to check out, and the cockroach of the night before, was still in front of one of the elevators. We decided to order coffee and scones at the coffee shop. The picture on their website displays a cake stand, filled with a variety of delicious cakes. The cake stand was empty. It seems that the regular business lounges were closed. The tragedy of this experience is that The Durban Royal Hotel has always been, over many years, one of the most famous and popular hotels in Durban, that was regularly used by businessmen and international travellers to Durban. It appears that there was a great lack of care or concern for guests at this hotel during our stay. This hotel is located in the central gardens square of Durban, and could be unsafe to walk around outside the hotel? Numerous tramps and beggars hang around. Sadly, we will not be staying there again.

Clean rooms and wide selection for breakfast items

Upon arriving at the hotel bookings were not correct but after some time it was resolved. We got to the rooms and their room appears clean but when looking at the curtains or even the carpets it was filthy. The lift buttons are dirty and do not appear to be polished. The service we got was shocking, reception staff does not give a toss about guests, and if things are asked they take their own time or do not get back to you about it. They have hot water issues and when asking about it we were told that they would get back to us, which they never did. When they heard that we knew media personnel they then only offered to find us a room with hot water. The reception staff is the worst I have ever seen or even had to deal with, for the place they are working at it is rather sad. There were even chicken bones laying on the stairways and cockroaches in front and in rooms.