Jerald
25 de outubro de 2023
I had a 2-night reservation. Drove 2.5 hours, arrived in town and stopped for dinner at a local restaurant. At 5:50 pm I received a call from the hotel, telling me they were overbooked and didn't have a room for me and my wife. The hotel rep did say they located a room in another local hotel for me. When I arrived at the alternate hotel, I was told they were full for the next night. Later, I was told I could stay the 2nd night too. It was just okay and cost me an extra $172 for the 2 nights. If the Holiday Inn had contacted me sooner, I could've have looked for an alternate place days earlier. Won't ever make a reservation with them again. How can I trust that I'll actually have a room when I arrive?
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