Usuário convidado
31 de dezembro de 2024
DINING RESERVATION - BE AWARE! Booked a table for 4 in the 1864 restaurant as a Xmas gift treat, received confirmation of this specifying 1864 restaurant. Travelled from Anlaby with guests, arrived only to be seated in (quote) ‘the parlour’ at a table that was like a booth in a pub. Still feel very angry & upset by this. Politely complained, & whilst apologetic & acknowledged, staff said it was what they do if 1864 is fully booked. I was at no point informed of this, otherwise I wouldn’t have booked. We were told we could wait until a table was vacated (couldn’t give us a timescale), which we declined. Then after our starter, they offered to switch us when table available, which my guests declined as they felt it was too late & a disruption. My issue was this was intended as a special event, in a lovely restaurant, not a pub style meal. I was not at any time advised that my booking wasn’t for 1864. They lied to me. Stars for: Food & waiting staff service was lovely.
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