Usuário convidado
28 de outubro de 2021
This hotel is in a charming traditional baroque area of the Neustadt rather than the tourist dominated Altstadt. The area is quiet and our room especially so because it overlooked the inner courtyard. Bedrooms are a good size with traditional styling matching the era of the building. Our bathroom was adequately equipped but disappointingly small for a hotel of this quality. Our main, and fundamental, criticism of this hotel was that breakfast was not available in its own breakfast room as stated on its website and booking confirmation. It was instead provided at the neighbouring sister hotel, the Bulow Palais; fortunately for us the weather was chilly but fine for the morning 150m walk. The enhanced Palais breakfast was superb, with exemplary table service for cooked meals and a huge variety of delicacies at the buffet. It was provided at the Residenz price but that does not make this unannounced change acceptable. With online communications available, we should at least have been told about the changed breakfast arrangements in advance; failure to communicate is unacceptable in this standard of hotel. Accordingly, and at best, we can therefore only rate it average.
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