Comfort Inn & Suites

The breakfast was not kept stocked, we got there at 7 and there was hardly anything out. On the last day of our stay, I ran out of hot water within few minutes of my shower.

For the most part it was good. The bathroom & the floors in the room weren’t the cleanest. I clean house - the floors had spots that hadn’t been wiped up. The shower, you could see the scum & spots on the tiles. The tub & soap dishes were nasty too. The toilet kept running all the time. Room 316

Upon arrival is was storming outside ; there was no real parking available close by to check in but obviously cannot fault the property. The front desk associate was extremely pleasant , we arrived MUCH later than we anticipated, we were exhausted and she was just going the extra mile to make sure we were checked in quickly so we could relax . We received a text the pool was closed which was sad as it’s the main reason we booked the hotel for the indoor pool in winter . She advised us the text was wrong , and it was open . Now the room : they are under renovations … the latch on the door for safety at night ; as soon as we arrived to our room the door shut and that thing popped right off . There was an odd smell in the room ; we couldn’t determine if it was paint or urine or an odd mix . Sheets had literal foot prints on them ( luckily we bring our own ) we travel a lot and have become used to bringing our own towels , bedding and toilet paper . Our mini fridge didn’t work, but again we travel a bunch so we used our cooler. Breakfast was the normal; coffee, lemon water, some some juices. Bagels, biscuits, eggs, sausage, waffle maker ( we lined the changed the extra flavor daily , red velvet and cinnamon swirl I think) plus your regular buttermilk. Cereal the basics. The dining area was small but quiet and not crazy. Overall the staff was the best part of the hotel.

Clayton at the front desk did a great job checking us in. He was friendly and professional. The beds are super comfortable and it’s a nice sized room. There was construction out on the road in front of the hotel so it was a bit confusing to get in.

The hotel had no information on my room or from *******. It took a half an hour to get checked in with a call to *******, which did not work well.

Front desk was unable to find my reservation and showed no interest in simply honoring the reservation I had. I didn't stay at the property and booked a room at another hotel.

This hotel has been completely remodeled during my last several stays and the replacement of carpet with tile is awesome. Also, the indoor pool is now open! This hitel has recently been reflagged as comfort inns and it is my go to place in dothan

I was very impressed with the recently completed renovations. Very nice, kind, and helpful staff. I will most definitely stay here again if i am in the area.

The only disappointment was that it seemed to be okay with staff that the key to the fridge in the breakfast room was gone so no guests could access. They did try to make up for it, but still.