Winston Apartments

I recently had a terrible experience staying at this hotel apartment. It was my first time staying at a hotel that closes at 5 pm, which was incredibly inconvenient. Despite trying to contact them via email, I only received an automatic reply, which was frustrating. To make matters worse, after our plane landed, we received a message saying that they were about to close and we needed to hurry (plane arrived at 10pm). This was extremely stressful and not a pleasant way to start our stay. Additionally, the laundry facilities were a huge disappointment. Although the apartment was fully equipped, the laundry room was incredibly stinky and unpleasant to use. I would not recommend this hotel apartment to anyone, especially if you are traveling by plane and won't be able to check in before 5 pm. Save yourself the hassle and book elsewhere. However, they have a good view.

Nightmare. The most disgusting hotel you can stay at is the Winston apartments. Rude receptionists dirty bedsheets and couch. Nothing is like the pictures they have provided on third party websites and their own website. Took two weeks for our bond to be released. When it took them less then 10 seconds to take it. Would never never recommend it to anyone.

The location is good, free tram right out front into the City, Woolworths supermarket right across the road, and a few cafes which are open - but only during the week. Weekend is dead at this part of Docklands. The booking, check in and instructions were 10/10 - cannot fault the customer experience. The room was tiny - a tiny apartment but adequate for our needs and the inclusions were good. My gripe and reason for low rating is the bed situation and cleanliness. The ‘king’ bed (two singles pushed together were clearly old and well used. One side had a mattress protector, the other side did not- and the mattress clearly had blood and vomit? Stains on it - visible through the sheet! The pillows did not have pillow protectors and were stained yellow. It was too late at night to rectify so I spent the night on the sofa. Reception were contacted and the bed was remade with a mattress protector - I advised it was unhygienic and needed replacement. They said they would after we check out. I hope they do! In all, some more attention to cleaning wouldn’t go astray! Eg, vacuuming - carpets looked like they had not been vacuumed, the vacuum in the place had no suction. Didn’t know what yo think of the pet protector over the couch - kind of ruined the ‘cute’ decor…. I’d focus more on bed than couch if I was them! Also, on a very windy night the high pitched drag of air/wind noise was very annoying, impeding sleep. A towel at the base of entry door fixed that. Would I stay again…. Because of the mattress - a big no. As for the facilities and location it’s a shame as it’s a good location and staff.