Hilton Garden Inn Westchester Dobbs Ferry

No benefits or perks given at this location. Pool closed service in bar area v slow.

經常入住的酒店，房間和服務都很熟悉了

The digital key via the Hilton app didn't work, and staff shrugged it off and couldn't fix. $26 per person for average (at best) breakfast was ridiculous. Was supposed to be "made to order" but was basic buffet that would have been free anywhere else. $12 per day parking also ridiculous. Total of $87.53 spent on amenities that should all have been free. Also, mini-fridge didn't work, and no fan in bathroom. Horrible experience.

We've stayed in a lot of hotels, and this one was as close to perfect as it gets. Comfortable bed, heat that works, lots of space, practical seating and table surfaces, USB ports out the ying yang, blackout shade that blocked the light, great pillows, great shower! We did not have the breakfast so I can't comment on that, but we did watch TV, which was also great. Oh, and the wifi was strong and reliable. Convenient and comfortable!

The room was very clean. The front desk staff were very friendly and helpful. I would stay here again.

Our room was nice, but MULTIPLE lights in our bathroom and closet had bulbs that were out. Super inconvenient

The room was horrible -the curtains were broken and would not move up or down. The faucet and the toilet paper holder in the room were broken as well -lousy experience!

Cons: Staff at check in was on their cell phone, took a minute before they looked up to help me. My 2nd key card didn’t work. Should have included breakfast like other hotels at this price, not $25 per person. For four people, there was only 3 bath towels upon our late check in. Pros: nice big end of hall and corner room for my family

I reserved Dec. 2-9. I extended my stay another week Dec. 9-16. I checked out the 9th, paid my balance & paid for the week Dec 9-16. I was given a new keycard for the same room so I would not have to pack and move rooms. On Dec. 9th, 2023 at 11:36p.m. I was woken up abruptly by a man in civilian clothes banging loudly on the door. I woke up terrified and disoriented. The man demanded I opened the door. Said he was sent to remove me from the room, that the room was supposed to be vacant. He angrily insisted I needed to get dressed and leave the room. I asked for the manager to please call my room, he said he was the manager. I later found out he was the food & beverage manager Omar, not the hospitality manager. A couple was coming in the hallway & looked at us like we were a bickering couple. Extremely embarrassing on top of the harassment. I gave him my last name & explained I had extended my stay. He left. About 5minutes later I got a call from Rasheed at the front desk. He went on & on yelling at me demanding I leave the room. This went on for long minutes to where I put the phone down to not hear his yelling and insults. I was harassed, terrified, insulted, humiliated and disrespected by these men. The harassment kept me from sleeping well for the rest of my stay. I had to go to urgent care & from urgent care they sent me to the ER. Still today 12/20/23, I wake up at night terrified & anxious in my own home. This was the worse expirience I ver had in any Hotel; ever!