Hotéis perto de Islamic State University of Maulana Malik Ibrahim Malang, Dinoyo

When I first checked in, I got a room on the 2nd floor with a wall view, finally I complained and asked to be replaced with a city view and even then a smoking room and had to wait an hour. For the size of a hotel 🌟 4 is not worth it for food and pool issues. However, the rooms and facilities and services are all ok, except for the security guard in front of the parking lot who is not very friendly to motorbike users. How come we are ignored, it's the turn of the car to be greeted and helped hahaha Oh yes, another minus: Mineral water is not provided for free refills TV is not HD (spotted) The AC is not cold enough The toilet has yellow/crusty stains

Stay 1 night with 2 room booked. Location is strategic,near to everywhere,behind the trans shopping mall,but room space quite small and quite old furniture. Swimming pool is great and clean. Reception staff was nice n good hospitality and not forget to mention that rest room is very clean. Thumbs up..

Liked everything. Especially the people that run the place, the travelers community, the people that you meet, the location and the stay itself. Can't recommend enough.

Clean and Fresh hotel. Even, we never dare to swim becouse of the cold weather, we enjoy in everytime we come this hotel. Just try to rethink to rent apartement room where in the aam building. the apartement are not clean and many fungus under the bed and pantry area.

It was a good hotel (villa) you could also eat in the restaurant and that was very good because you could the best Pasta Bolongese food It is a good hotel for the kids because you have a swimming pool with a glideway and now they are renovating another pool so if you think about me a year or 1/2 there it comes out is

This hotel has the worst service I've ever experienced. And the front desk, FENI. and the manager ANIE are the worst people I've ever encountered in hospitality industry.(photos attached). My experience was, I came with two other people. Booked and paid two rooms for 3 days 2 nights. Check in process, the front desk lady isn't even warm at all. Very rude. And she asked for deposit. And I said I got no cash so I will just go in the room first, and waiting for my other friend to arrived from the airport to just pay the deposit later upon their arrival. She rudely said NO. I asked nicely but she again said NO. She said I just need to wait, or use my credit card. And because her attitude was already HORRIBLE, I then refused to go along with her request. She then added ”You're from the big city, impossible you have no money”. Unbelievable. Long story short, I asked for the manager and surprisingly, the manager is no help either. She even more rude. Once she said ”you got no cash? People from big city must have credit card right?” Yet I still asked for help and understanding to pay in a couple hours. She said ok, (rudely) asked for ID card of three of us until we pay the deposit. Then I agreed. But because I left my wallet at home, I gave her my passport. And she touched the passport and said rudely ”I don't want this, I want ID card!”. I don't understand how she doesn't consider passport is a legitimate government ID. Then we decided to better leave and book another hotel instead staying at this already HORRIBLE hospitality. They also doesn't want to give us refund. HORRIBLE HORRIBLE HORRIBLE. DONT STAY

Nice place for staycation surrounding by a lot of tree and the room is also beautiful. Love it! But if you take kids come here, need to watch them wherever they go.

Strategic location in Oro-Oro Dowo area. The hotel building is new. Hotel cleanliness and rooms are always awake. Comfortable rooms, clean bathrooms and hot and cold water works well. Receptionist and hotel staff are friendly. For star hotel *** plus value there is the swimming pool, and if the color is so delightful at night, the pool color can change. The hotel price is according to the standard of *** star, but if the holidays there is a adjustment for the price increase. This hotel is suitable for staying with family. The students around the hotel have enough options. Close to the clean and well-established Oro-oro Dowo Market and Malabar City Forest. Unfortunately couldn't try his breakfast, because our family had a trip to Bromo. So can't give testimony Take care and improve hotel service.

I have spent my vacation for 2 days in this chic hotel. My first impression to this property was great. You will find lazy couch and artificial green grass in each balcony and staring a breathtaking views of Batu city . The location is very easy to find since it located just step ahead to the famous recreational theme park in Batu. The room and the bed was so clean and comfort. You will also find a nice shower with cold and warm water. You will also get 2 bottles mineral water and tea and cereals..well..I thought this could be value added service for this property. For moslem traveller, I couldn't find the kiblat's direction both over the ceiling or anywhere else in this room. They also do not provide the saroong for gents to pray. So, you should bring by yourself. I thought this property also must be consider about cloth's hanger coz I also do not find this in the room. Last but not least,for Hotel Manager and HR Manager, you must see your training need analys since your guest service agent was poor and lack responsiveness. I bit disappointed for several needs ignored. Well...over all the choice is yours reader

I was staying there with my family. Totally got Balinese vibes with a good ambience. Room is just common as usual but the outdoor area is great. Maybe you need to improve your hospitality of staffs. Sorry, as I am a hotelier too, I would say the hospitality should be increased more. I was about to re-schedule my stay but I canceled because it was not FOC. But then when I checked-in the staff was asking me for the charge of re-schedule (in fact I didn't re-schedule). I mean how could you missed it? I also was asking for the hairdryer to be sent to my room but the staff didn't give it directly until I need to call back and remind and no sorry at all on the phone. Oh I can't remember the name but there was a guy that assist me to the room and when I met him in the next day he still remembered me and greeting me in polite way. I didn't get his name but he has clear skin and thin body. Say my thank to him. But overall it was great to have you (Ubud Cottage Malang) for my holiday. Seriously, didn't mean to say anything bad. It was just suggestion to improve. Thanks