Hotel St. Regis

When we arrived at 3pm for check in, we were told to wait 10-15 min. For the next 2 hours, we were continuously told "10-15 more min." It wasn't just us, there were a bunch of people in the lobby at that point. Most of us were going to a concert next door that night, so we were all anxious to get our rooms, get ready, and go. It wouldn't have been as big a deal if they had told us 2 hrs originally, we could've left to get food or something, but the repeated "10-15" kept us anxious to leave. It wasn't the front desk people's fault, I could tell they were peeved about it too, and kept apologizing whenever someone went up. The rooms themselves were fine-ish. Ours had scattered stains, a broken power outlet, and the lock on top of the door was missing a screw and didn't fully function but we brought our own door stop so that was just meh to us. I imagine is important to others. The plate on the wall showing our room number was also falling off. All the lights worked though and the beds were clean, bottom line thats all we really needed. We tried to laugh everything off and still have a good time. I've had worse hotel experiences. There wasn't any fridge in the room though, which was a bit of a bummer. Overall, it was fine, but poor enough that I'm avoiding it in the future. Id go again if I had to.

The hotel exterior structure suggest it is a good facility, however, staying in the hotel reveals a facility that the owners have decided to invest no money for upkeep. We entered the room at night and there are no ceiling lights near the door entrance to allow you to see your way into a dark room. Only a floor stand light at the end of the room and a night stand light at each side of the bed existed. Only warm water was available for the shower and it ran cold after about two minutes. The toilet didn't flush properly due to very poor water pressure. The window curtain chain was broke so the curtain would not pull down for privacy or to block morning sun light. The iron was broke. There is no room service. The front desk manager insisted he could not find additional pillows. I had to go downstairs to get the front desk manager to take the time to find me a pillow. . There is no ice machine anywhere in the building. There is no restaurant in the hotel. The gated parking lot has no gate and none of the security lights were on at night. If you stay at this hotel a bad experience awaits you.

Brian at the desk was wonderful! We all had a blast at the hotel and out and about. Highly recommend the Fisher building tour. We were very conveniently located to the, free, Q line train. Which was a great added bonus! Whatever you do, don’t take the stairs in the hotel though!

Staff is excellent. Brian at the front desk helped us get into a better/ready room when our original room wasnt ready. Very appreciative of Brian. We will be back. Rooms are reasonably priced but small. Hotel is in a great location and did not charge for parking

The staff were very friendly and professional. The room was clean and quiet. The service was excellent. I would recommend to anyone looking for a quality stay and price. I really enjoyed the antique and historic characteristics of Hotel St. Regis.

The rooms are lit with bright white grotesque bulbs, so it feels like an interrogation. No ambiance. Walls are scuffed. Sun bleached streaks in the drapes. Furniture doesn't fit logically in the room. NO ARTWORK. First room, the water didn't drain out of the tub. In the second room, there was unusual TOWEL ART on the bed in the shape of the female genitalia. WHHYYYY?

First let m e say I am a Detroiter and it is the first time I have ever been in the hotel. Read the reviews and took a chance. As parts of it have maybe updated there is much to be done. Furniture in rooms very outdated. Caulking in bathrooms filthy. I had no cold water in my sink. Bar was not open and apparently no restaurant anymore. I would by pass this hotel

I checked out an hour after I checked in. Hotel is not in good shape. First room I was given had a broken door and broken a/c system. When I went to open the curtain it sounded like I was opening a jail cell. Bare bones room. Not even artwork. Lots of dings, marks, broken bits. Toilet bowl had a brown stain and discolored water in the toilet. Second room I tried had no curtain over the window, which faced the street. Room was on the second floor. Same issues with this room in being bare bones, no artwork, lots holes in the wall, etc. Feels like a hospital or insane aslyum. There is no restaurant on site or nearby. So I'm not sure what "dining experiences" they offer.

My husband and I were scheduled to stay at the Hotel Saint Regis Detroit for 4 nights. We were excited about visiting the city to attend the NFL football game. When we parked the rental car, we saw inconsistencies between what was online and what were seeing. This was not The St. Regis Hotel Atlanta that we are very familiar with. The parking lot was not secure, there wasn’t any security, and the lobby was darker than the pictures online, the staff was accommodating. Our room was on the 6th floor. When we exited the elevator, we first noticed that there were black marks along walls and doors as if someone had pulled a cart down the hallway and scratched the walls and doors. The online descriptions said remodeled rooms, so we were hopeful. Upon entering and inspecting the room, we noticed that the floor was sticky and dirty, the tabletop was too wobbly to eat on, the room was dark, and the refrigerator had water accumulating at the bottom. Although the tile and grout did not have any molding, the shower sounded like a locomotive. It was so loud and never got warm enough for a good shower. We had the quickest shower ever and had to lay towels on the floor in the bathroom. It was an experience that I never was to experience again. After one night, we had to find other living arrangements. While I understand that low staffing can cause things to be overlooked, and the lack of attention to detail to be missed, this is unacceptable. The pictures online must be renderings of what the hotel will look like once it’s remodeled. We’ve stayed at other 3-star hotels that were clean and well maintained. I know that everyone has different price points and expectations for hotels, but if you want the Detroit experience then this is not the hotel for you. If you want somewhere to lay your head and don’t mind a less than clean room, then this is a place you should consider. Thanks for allowing us to leave early so that we could find somewhere else to stay so that we could enjoy the tastes and flavor of the city.