Hotéis Autograph Collection em Detroit

I wanted to like this hotel, but the reality is I wouldn't stay here again. The service and amenities do not match the price point of this property, which commands $400-500+/night rooms and $48/night parking. Too many problems, some big some small, that all added up to be a disappointing experience. Some examples: * Biggest problem was the mattress! They are incredibly soft to where my 5'10, 150 pound frame sunk legitimately halfway into the mattress. Any support the mattress had has been softened by the body impressions of prior guests I'm sure. I had a lot of trouble sleeping because of this, like I was sleeping on a slant rather than flat. I've never experienced this before. * Phone did not work so there was no way to contact the front desk * They don't respond to the feature in the Marriott app where you can text the hotel staff with requests - we asked for a second robe as you'd think should have been provided when I said there would be 2 adults staying in the room... (in general the front desk staff has some nice people and some rude people). * No luggage racks, even when requested. Why am I on the floor accessing my sprawled luggage? * The room thermostat and HVAC were not designed well. We walked into the room on a chilly 64 degree day and the AC was blasting, it was frigid in the room. We turned on the Heat but even after 30 minutes there was still no warm air coming out. If we turned on the AC at all it would freeze the room with vast quantities of cold air but if you click it off the room gets humid... * After being out all day we got back to our room at 5:30pm and housekeeping hadn't even come yet. * We were on a high floor but the noise from outside (car noise, people yelling) was very loud. I don't experience this when I'm in Chicago or NYC... I imagine they cut corners on the windows and other soundproofing during the renovation. Bring a white noise machine. In short, I would say that this hotel wants to be upscale but doesn't know how. I've had better stays at Westins. Peel back the wallpaper and decorative furniture and this is actually a pretty bad hotel deep down.