Usuário convidado
27 de abril de 2023
I just came back home from a five-day stay at this hotel in Desio. I've been here quite often. Nothing to complain about the room and cleanliness, some annoyance from other guests because they were talking loudly and slamming doors, but I certainly didn't expect a soundproofed room in a two-star hotel. What I wanted to emphasize is something else. In the information folder you can find in the room (emergency telephone numbers, restaurant facilities) there is no mention of any internal rules or terms and conditions, which were then flagged to me. On April 25th I planned a picnic, so, after breakfast, I went to the morning buffet counter and took a slice of cake to take with me. The concierge complained saying "nothing can be consumed in the room". I didn't mean to eat it in the room, and I am not criticizing the hotel policy but the failure to make such a weird hotel rule clear anywhere in the room. I was about to sit down at the table to eat that slice of cake but the same person told me that I had already done the damage so I should go. It was the most humiliating experience of my life. After paying 505 euros for 5 nights, they treat you like this. (Obviously I threw away the slice) Not even at the Marriot in London or the Batignolles in Paris are they so strict. I have seen guests bring parts of their breakfast to their room. Anyway never again Hotel Giardino. Unfortunately I had already booked for May, luckily only two days, but for the week of June, I'll choose Airbnb.
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