Usuário convidado
28 de fevereiro de 2023
The room was filthy as shown by the small selection of photographs. The quality of the photographs is not great as I had to transfer them all to a word document when I had to replace my phone. They are copies of the photo's I sent to the JAKE KEY the manager, who was spectacularly absent during most of my 3 day stay, particularly on the occasions I tried to track him down to discuss my complaint. Unfortunately by the time I realised all the below on the first night, the bar was closed and there was no one around to complain to. I had to be up early for a meeting in the morning, so had no choice but to roll my sleeves up. -The room had clearly not been cleaned after the last occupant which was evident from the 'poo stains' on the underneath of the toilet seat which was disgustingly vile. - There were brown urine stains on the outside of the toilet. - The taps, bath and sink were covered in a layer of grime and scum - scum doesn't photograph I'm afraid. - The bathroom floor was disgusting with hair / dust balls in the corners and even an old contact lens on the skirting board. - There was a brown stain which ran down the wall out of the air vent in the bathroom. The vent itself was fithy and covered in layers of dirt and dust. - The glasses were greasy and smeary and several still wet. - The drawers were full of dust, fluff, hair and debris. - There were men's whiskers left behind in the sink and on the tiled splash back. - The tea tray was filthy and tea spills littered the tray surface as well as the side it was on. The mugs were dirty and stained as was the cutlery. - There was evidence of carpet beetles (dead bodies and casings) in the 'spare bedding' dumped onto the floor in the wardrobe which was not stored in a bag or covered in any way. - The windows were caked in the corners and on the frames with a black sludge – they didn’t look to have been cleaned in years. - The food was mediocre: my gammon steak was underdone – I had asked for it to be well cooked. I asked for a salad without dressing – it came with it on! - The barmaid sat in the garden drinking and chatting with her friends while guests, including me, waited at the bar. - They ran out of Pinot Grigio on the first night, nor did they have any sparkling water. - The stay for the room was taken of my personal credit card without my knowledge or authorisation: I had paid the bar tab with my personal credit card. The room cost was to be paid with a company credit card. Despite numerous emails to the supposed manager ‘Jake Key’ I have not been provided with any kind of explanation or apology for the disgusting state of the room. Rather, he has made up pathetic excuse after pathetic excuse to avoid responding to my complaint. I doubt he has even addressed the appalling housekeeping issues I raised with him, for which I provided plenty of photographs. CLEANLINESS OR LACK OF IT SEEMS TO BE AN ONGOING ISSUE WITH THIS HOTEL. SAVE YOUR MONEY AND GO ELSEWHERE – DON’T STAY I
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