Youran Jiuxi Resort

So lovely

Buyer Beware: If you reserve a Villa it is a shared accommodation! Make sure you buy two rooms to reserve the whole Villa yourself. This was not clearly marked at all. I would never spend $256 US Dollars to share a romantic evening with my husband and STRANGERS. As stated, I came to spend a romantic evening with my husband. Upon arrival I find that the living area of my villa is shared and there is a second room in the villa for strangers to live in! The TV, lounge sofas, refrigerator, clothes drying closet is all in the “shared area.” I am guessing you need to do rock, paper, scissors to see which room can use these promised room amenities at which times. I was fir sure that a villa would have a bath tub because the much cheaper rooms I had stayed in before had that simple feature! No the rub was in the room next door, which in all fairness, I was offered but would have had to sacrifice the view I had paid for! The shock of our experience did not stop there! When we tried to order dinner that night they told us they weren’t able to offer a full menu so they gave us the choice of three dishes that weren’t something that we would eat so we were not able to have dinner. As this place is very secluded, there was nowhere around to get dinner. We were glad that we had prepared a few snacks! Later that night about 9:30 they messaged us and asked us to choose noodles or dumplings for breakfast in the morning. We informed them that one of the reasons we booked was fir the Chinese/Western Buffet breakfast that came with the room! They said because they weren’t at full service they couldn’t give us that. We had to choose one of the choices. The problem is we called the morning before we came to make sure they were going to be open because we were escaping the typhoon in our area. They asked if we were sure we wanted to come because everything around was closed do to the typhoon. We told them that we were coming just to enjoy the hotel and they said that’s fine. They never told us they would not be able to serve our needs. So we drove over 4 hours to what was supposed to be a once in a lifetime experience that sadly flopped! So many things that added up, like the stained comforter and the ripped bathrobes, the dirty smudged glass balcony door, that shouldn’t happen when one is paying this price just made it a really regretful choice! When we tried to make complaints to trip.com Supervisor Luna said that the hotel is not at fault, it’s okay for them to advertise a Villa and that it was my fault that I didn’t look at the room size. She also tried to tell me that my reservation didn’t even come with breakfast. However, when I made her check again she said oh that it just said breakfast not Chinese/Western Buffet. The breakfast problem had already been solved by the very helpful Victoria G. In the chat platform on the Trip.com app. But Supervisor Luna must have been having a very bad morning and thought she should take it out on me. In the end Trip.com felt that the hotel did nothing wrong but finally agreed to refund me $15 for breakfast. However, instead of refunding it to my credit card the trip.com always has, she thought she would make extra hard fir me to get my refund. Like going to a special link and putting in my bank information! Thanks Supervisor Luna for adding an extra layer of stress to this experience! Sorry you were out out and actually needed to do your job! I will add to be fair that the view and outside of the hotel is spectacular! I would have rated 5 diamonds if view was the only thing I was rating! It was beautiful!!

民宿環境特別好，有小溪、竹林，滿眼綠色，身處這個環境很放鬆,晚上天空能看到城市裡看不到的星星。還打卡了朱一龍同款牆，哈哈哈。民宿管家及小姐姐態度很好，服務很周到，幫忙拎行李。總而言之，很贊，有機會還會想再來感受一下。

酒店位置依山傍水，在房間就能聽到溪水潺潺，開窗見山，半夜到的，下車頭頂滿是星星，店裡小姐姐出來接的，幫忙拿行李，免費升級，非常熱情，房間的水也是山泉水，喝喝茶，很放鬆，體驗感很好

環境很好，周邊很安靜，有竹林和小溪，管家服務也很貼心，咖啡也很好喝哦，點贊

到酒店那天是當地降温最冷的幾天，自己的粗心導致了定房的時間多選了。和攜程協商修改為原訂的2天。 但是辦完入住到了房間還是太冷，因為房間都是落地玻璃窗，家人就説退房不住了。酒店最後是不能退但保留入住2晚有效期一年。 酒店周邊是山路，附近走路是什麼遊玩的都沒有，停車場在一個不起眼的位置，酒店如果夏天來我想應該是很出片。但是房間內部並沒想象的那麼好。和價位好是不對等。如果對細節要求高的我還是勸退。

當時定房看到有個評價説，硬件不錯，但是沒有內容。深有同感。 民宿設施有點老化，當時比較冷有零下了，特意問了好幾家民宿都沒有地暖，問到這家説有，讓提前開好，3-4小時後到店地暖並沒熱度，第二天一早起來還是一樣。房間空調聲音過大，有點吵，晚上衹能把空調關掉。如果沒有取暖器在房間估計晚上會非常冷。 住過很多民宿，星級酒店，低端的都不會考慮，600-3000➕都有住過，我覺得按照這個民宿配套，600定價都有點高，當時入住時800多。 實在缺乏內容，沒有亮點，沒有能讓人感覺可以停留下來的點。第一天到的很晚，第二天在民宿轉了一圈，發現實在是沒什麼亮點。不是很推薦。

酒店非常幽靜，房間很漂亮，依山傍水，看着溪流曬曬太陽發發呆，特別愜意～下次再帶爸媽一起來～

求一份安然！