Fairfield Inn & Suites Denver Cherry Creek

Have a great stays here. The staffs are friendly and helpful. The room is big enough for 2 persons and it was very clean.

I recently stayed at this hotel, and I can honestly say it was one of the worst experiences I’ve ever had. The customer service was shockingly bad. The staff were rude, unhelpful, and seemed completely uninterested in addressing any of the issues I brought up. Every interaction felt like I was inconveniencing them, and they lacked any basic sense of hospitality. As for the facilities, they were absolutely terrible. The room was outdated, dirty, and in need of serious. The bathroom shower tub combo didn’t drain. The advertised amenities were either broken or non-existent, and the overall atmosphere of the place felt run-down and neglected. To make matters worse, when I complained about the problems, I was met with indifference. There was no effort to remedy the situation, and it seemed like they just didn’t care. I highly recommend avoiding this hotel at all costs. It’s a waste of money, and you’ll likely leave more stressed than when you arrived.

My husband and I were on road trip, and we stayed here for two nights. The bathroom door laminate was warping and the tank top to the toilet was too big for the tank. In the bedroom, the sofa had a stain on it, the bed needed to be replaced as it was very bouncy and uncomfortable, and there was dirt on the ceiling from the vent. The breakfast area was small with standard breakfast fare. Don't think we'll be back.