Verified traveler
1 de janeiro de 2024
There was one person checking people in, they gave us the wrong room (king bed, we booked two doubles) told us the hotel was fully book and nothing they could do. We had 5 people and two had to find other accommodation. The parking was paid, which wasn’t advertised. The bathroom by the bar had feces on the floor of one stall, no toilet paper in two of the 4 remaining stalls, of those only two doors worked and one was clogged. I went to the bar to tell them and there was two men behind the bar, one obviously a manager. Both ignored me ( it was 6pm). The manager looked at me and walked away and I finally got the bartender to’ acknowledge me and told him about the bathroom. He said “yeah we have a big party back there”, like that was an excuse to have the bathroom in that state. On top of that two of the four elevators were out of service.
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