Usuário convidado
8 de fevereiro de 2023
DISCLAIMER We haven’t been here yet but we had made a booking through HostelWorld. Their terms on conditions placed on HostelWorld aren’t ACTUALLY their terms and conditions. Shortly after booking, they had sent us a text stating different terms and conditions that weren’t on their HostelWorld page. The text stated that we had to pay the full amount before we got to the property and it had to be an online/ bank transfer and that we couldn’t cancel if we didn’t meet their new conditions, when on Hostelworld it states something completely different. We texted them to see why this was and they responded in a very passive aggressive manner. We weren’t really bothered by this, we just wanted to know if there was a good enough reason behind the change of terms. Long story short, the text messages got us nowhere and so we decided to call them, and what the guy over the phone told us was, he was basically worried that we were going to cancel on him and so that’s why he wanted to full amount now and that cancellations were the main why they’ve altered their terms on conditions… what? Don’t feel like I can trust these guys right now, maybe they’ve had a rough time, but still not a way to treat customers/ guests when you work for a business that’s kinda meant to make people feel safe and welcome. Not a business manager so you don’t have to hear me out, but in my opinion it you want your guests to be happy and in future have even more guests you may want to. Update your terms and conditions frequently. Be patient with customers and attentive to their queries. Don’t have dodgy people on your communications team… or actually anywhere in your business.
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