Judy
16 de junho de 2023
I booked and paid for a room that sleeps six for relatives coming from Ottawa to Dawson for a short reunion. Asked for a fridge for 8-month baby was traveling with them. Room was given away after I confirmed three times with them myself by phone. Gave us a King room and a double queen to accommodate us after stressing us out and wasting our time for at least 1hr said we could have the rooms for three days. we accepted. Next morning manager came to say that they had to charge us for the second room. I said no I paid for a large room for 6 people and I want that, they said you can't have six in a room only four are allowed. I said NO! on ******* it says sleeps 6 and that's what I paid for! They wanted us out of the second room now and I said no we are going to church and have a reunion right after it's not possible. we left for church, I got many calls and a message saying they were going to move their stuff now to the original room that so happened to just free itself up. My relatives said no they would come move stuff themselves and left after the service to switch rooms. The front desk management was very nice to deal with she was caught in the middle between Greed of the owner and us. She offered free sodas, chips and something about discounts on alcohol & breakfast. We declined all except for the breakfast as that is another story on its own. room had broken fridge & detector. if u like stress book here.
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