The first time I took my children to Yuanchang to travel, it was raining heavily at the hotel. The waiter at the entrance of the hotel still took the initiative to help with the luggage. When I went to the front desk to go through the procedures, I asked the front desk if I could arrange a room with a higher floor. The front desk said that there was no more. There are 3 floors. That is equivalent to the lowest floor, the hotel room floor is 3-6 floor. But there is a bunch of room cards on the desktop, so I asked the front desk staff and the answer was booked. OK, take the luggage to the room, half of the aisle room on the 3rd floor is still being renovated, push the door to just the room behind the hotel signboard, just look at the hotel a few big words, go downstairs to the front desk to ask questions, ask for a room change, ask so late, so dozens of room cards Who booked, There is another room arranged on the 6th floor, and it is estimated that the 6th floor does not live halfway. Therefore, Trip.com this Howard Johnson non-Howard Johnson brand should be noted. Really brand hotel ~ If there is a good room that has not been booked, it will take the initiative to arrange for the guests to be in a good location on a good floor, and some will take the initiative to upgrade the room, which is to show good things to everyone. Let the customers who come to the store have the best experience. This kind of poor location is first launched. The typical market model of the stall. The breakfast staff did not understand the breakfast policy of the hotel the next day. It was clearly written on Trip.com for children under 1 meter 2-1 5 meters. The price was half, and the result was charged to our full price. Later, I looked at the hotel regulations to ask the staff to ask questions. Finally, I said that I didn't see it clearly. It was a child. I refunded the full price and charged half price. In general, it felt that the hotel management pattern was not big. The management also learned from the big brands instilling the hotel concept in the training of employees. So the score for the hotel should still be very objective. I originally did a good job in other hardware, but the software did not follow up and lowered the evaluation score. There is a saying that the hotel location and room size, including breakfast, are not bad, but the awareness of the service staff feels to help the hotel put good things. Staying until not taken out, more revenue, is actually reducing the customer's experience, there is no satisfaction of the repeat customers.
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