Andrea
16 de dezembro de 2023
I booked this two-night stay at this hotel because I needed to relax.....The desk agent was nice, My first problem was that I was given the wrong room I paid for a room with a jacuzzi and I was given a room without one, went back down to the front desk and I was then given a key to the correct room now I had to drag my stuff from the first room to the correct room which was a hassle. The second problem was that there wasn't any hot water which meant I couldn't use the jacuzzi, or take a shower, so my first night was already ruined. I waited until the next day figuring something would be done but nothing was fixed so I called down to the front desk only to realize that they knew that there was no hot water and that they were now going to try and get it fixed, It was fixed I was able to use jacuzzi and I checked out the next day. Not the relaxing stay that I was hoping for.
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