The Ritz-Carlton, Dallas

The Dallas Ritz-Carlton stands out for its top tier location and professional staff that treat you like a king. I was upgraded to a corner suite and it was grand with windows in two sides. Needed help with printing some documents and the staff helped me without any hesitation. I would stay here again when I return to Dallas.

非常不錯的一家酒店

It was nice to find out that I was upgraded to a jr suite. The place is huge for one person and I'm only staying for one night, but I'm grateful for the upgrade. That said, the place has lots of older furniture but everything was kept clean and everything is tidy - top notch. There's even turn down with chocolate. All the staff are kind and professional. They don't just check you in, they do carry on a conversation to make your experience more comfortable. Appreciate the offer of water while checking in. As a Bonvoy member, they even offer couple pastry at the restaurant in the morning. That was helpful in my rush to my meeting in the morning.

This is a beautiful hotel in a fine location in downtown Dallas. My room was very large and comfortable, with substantial work space, many outlets and a strong wifi signal. Service is truly first rate throughout the Ritz. The public areas are very nice too.

Discrimination is disgusting! I experienced horrible treatment from staff when celebrating a friend's birthday here. When visiting their rattlesnake bar, a security guard escorted me out immediately and snatched my phone out of my hands for no apparent reason! When I reported it to management, the director of loss prevention was unprofessional and lacked compassion. Ridiculous! I no longer have faith in this company.

This hotel is very dated stuck in the early 2000’s and does not feel like a Ritz. Some reviews said the hotel was renovated, not true at all. Stayed in room 544 from 1/11/2024 -1/13/2024. Room smelled stale, carpet is old. Mattress topper had red and brown spots on it, had to flip it over and use my own mattress protector and sheet set. Only a minibar, no fridge. Not worth the price. Some positive is the staff was very friendly, bed is comfortable and the bar and restaurant downstairs.

Stayed here for five nights over Christmas and it was an unforgettable experience. The staff were awesome and the hotel is in such a good location in Uptown with so many other restaurants and bars around like Nobu, Sixty Vines, Mexican Sugar, etc, and is a pretty short walk to American Airlines Center and The Sixth Floor Musuem at Dealey Plaza. The room was huge and was very modern, and they had done an amazing job decorating the lobby for Christmas. The gym was great too with all the equipment you’d ever need and also nice touches like chilled water, Gatorade, power bars, etc all complimentary. We enjoyed a few drinks most nights at the main bar which was really good too, and on our last night ate at Fearings Restaurant which was faultless.

Stayed here three nights in late December and would echo the other reviewers from the same time period. Everything about the stay was flawless. The valet and bellmen were efficient, check-in was a breeze, and the room was beautiful and comfortable. The complimentary truffles and mai-tais also reflected the class and level of service at the hotel. The nightly guacologist presentation is a trip, and the in-house restaurant, Fearing's, is very good. We dined there for both breakfast and dinner, and both the food and the service, particularly from Laura, were outstanding. The location of the hotel is great--a little secluded but still within a 15-minute walk of restaurants and shops. The staff is discreet and professional, and everything about the stay was excellent. It remains the best hotel in the city.

I love this hotel so much and always enjoy my stays here! From the moment I stepped out of my car until I stepped back in, the staff made me feel like a Ritz Carlton should make one feel pampered and cared for! The little touches, such as the guacamologist in the lobby to the world's best shot of margarita this side of the Pecos, you are transported when you enter the lobby and acknowledged by your name by everyone, as it should be. My luggage and the valet were waiting at my door when I stepped off the elevator, and my Titanium status had earned me an upgrade to a fabulous Junior Suite. On the table in the living area was a welcome note with my handwritten name on it and a box of artisan truffles to enjoy as I settled in. This was the evening of an unfortunate power outage in the hotel, but the staff did not miss a beat. The generators kicked on to keep the common areas lit, and an elevator worked for guest use, so we weren't stuck in our rooms. The Ritz Carlton Club was still operational, and the staff laid out beautiful dinner and dessert buffets by lantern light. It was almost a shame that the lights did come back on just over an hour later; it had been that enjoyable. My mobile key wouldn't open the gym door the following day, so I called downstairs as the app prompted me to ask if it could be reset remotely. The desk clerk said not to worry, she would come to me and was there with a new key within two minutes! The gym was excellent, with so many machines and spaces for everything, including a semi-private area for yoga/pilates. Breakfast was great; I especially loved the fresh-pressed juice options. I had mentioned my love of the oatmeal at check-in, and the next day, the chef emailed me the recipe! I wish all Ritz Carltons offered this level of service and excellence, but until they do, I'll continue to proclaim the Dallas location as the best in the country!