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Homewood Suites by Hilton Dallas - Market Center

Homewood Suites by Hilton Dallas - Market Center

4.2/5103 avaliações
The hotel was GREAT along with the desk clerk Dante!!!! Outstanding!!!! Will definitely stay again when in the DFW area. The room was clean and the amenities was more than we expected. The hotel is located in a great location and the pool area is wonderful. Most importantly the entire hotel was clean.
Homewood Suites by Hilton Dallas - Park Central Area

Homewood Suites by Hilton Dallas - Park Central Area

3.7/593 avaliações
Park Central
The staff are so incredibly wonderful that I wish I could give this hotel a good review, but i cannot. To say that the property is dilapidated is an understatement. The staff deserves so much better than to work at this location. Housekeeping does a great job of ensurung that is clean, but there are so many things that 'clean' can't fix. The shower had so little water pressure, it was hard to take a shower, and the bathtub ceramic was coming apart. Tears in the carpet and stains that are not the fault of anyone other than they're just old. It's a located behind a gas station which should tell you everything. I did not have any insects but as I was talking to the lovely ladies at the front desk, someone was switching rooms because they had cockroaches. This is not because of uncleanliness but because of the location. Again the staff deserve better! This property does not meet the standards of a Hilton property. Again this is through no fault of the staff who are absolutely lovely.
Homewood Suites by Hilton Dallas Downtown

Homewood Suites by Hilton Dallas Downtown

4.1/5102 avaliações
Dallas City Center
Pretty sad to write this review. This room was filthy. Feet turned black. Curtains falling down. Toilet broken. I stay in hotels 15 nights per month and have a high tolerance for dirt, but this room was pathetic. Manager Louis said he would see curtains were repaired. Never repaired. He said they were short staffed. My thought is close off the rooms you can’t manage then. Had to request twice toilet be repaired. Returned that evening to find a note on toilet that said not repairable. Learned parts not available for toilet due to a art vender not being available according to front desk (run over to Home Depot!) Was offered another room but that was not an option for us due to small children and late. They didn’t bother to pick up phone and give us an earlier notice. We would have just gone home. Discussed with Louis, several days later) as no manager with any authority works weekends and he told me I shouldn’t have called the diamond desk to complain as he couldn’t do anything now but give some points. That was false, he refunded one of two nights. I’m preparing my letter to parent company, Texas Western, as they probably don’t see these reviews. This hotel has no business being part of the Hilton brand.

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