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5 star

The Ritz-Carlton, Dallas
4.6/569 avaliações

The Ritz-Carlton, Dallas

Dallas City Center Dallas|0.68km de American Airlines Center
I love this hotel so much and always enjoy my stays here! From the moment I stepped out of my car until I stepped back in, the staff made me feel like a Ritz Carlton should make one feel pampered and cared for! The little touches, such as the guacamologist in the lobby to the world's best shot of margarita this side of the Pecos, you are transported when you enter the lobby and acknowledged by your name by everyone, as it should be. My luggage and the valet were waiting at my door when I stepped off the elevator, and my Titanium status had earned me an upgrade to a fabulous Junior Suite. On the table in the living area was a welcome note with my handwritten name on it and a box of artisan truffles to enjoy as I settled in. This was the evening of an unfortunate power outage in the hotel, but the staff did not miss a beat. The generators kicked on to keep the common areas lit, and an elevator worked for guest use, so we weren't stuck in our rooms. The Ritz Carlton Club was still operational, and the staff laid out beautiful dinner and dessert buffets by lantern light. It was almost a shame that the lights did come back on just over an hour later; it had been that enjoyable. My mobile key wouldn't open the gym door the following day, so I called downstairs as the app prompted me to ask if it could be reset remotely. The desk clerk said not to worry, she would come to me and was there with a new key within two minutes! The gym was excellent, with so many machines and spaces for everything, including a semi-private area for yoga/pilates. Breakfast was great; I especially loved the fresh-pressed juice options. I had mentioned my love of the oatmeal at check-in, and the next day, the chef emailed me the recipe! I wish all Ritz Carltons offered this level of service and excellence, but until they do, I'll continue to proclaim the Dallas location as the best in the country!

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Explore avaliações de hóspedes de hotéis em Dallas

Buscando hotéis perto de American Airlines Center? Compare tarifas e avaliações para encontrar a estadia ideal.
Dallas Marriott Downtown
4.3/5104 avaliações
Dallas City Center
I thoroughly enjoy my stay when at the Marriott downtown. I would wish the valet parking service could be swifter as I had to wait about 20 minutes for my car to arrive even after calling for it to be pulled before checking out of the hotel. Other than this, my stay was as good as it has been in the past
Fairmont Dallas
4.3/5119 avaliações
Dallas City Center
I went to Dallas for the first time with my mom and we decided to stay here thinking it’d be a great place. While this place was conveniently located to lots of places, we ran into way too many issues, First, our room made a loud noise from the AC. The front desk gave us attitude that they had no other rooms and would have engineering look at it. Then they said they’d move us after we talked to them so what was that about? Then we get to our new room and the light was out above the shower and our mini bar was broken. Our mini bar wouldn’t open even after they “fixed” it so we got a complimentary mini fridge. Then we got a random call the next day verifying we were staying in the room and how many guests, ***?! Two days before we were leaving, our keys stopped working and we got a non legitimate excuse for that too. Also this place claims you need to let them know if you want house keeping. Overall, they are not run well and clearly have poor upper mgmt. The gift shop, Starbucks, pool, etc arent bad, but this place needs some serious help.
Hilton Garden Inn Downtown Dallas
4/5103 avaliações
Dallas City Center
When you walk into the lobby it is welcoming, modern and clean. Unfortunately none of those feelings go any further into the hotel than that. The rooms were a bit grubby and everything was worn - the cupboard the fridge was in didn’t close properly, the air conditioning was really loud, the bedding was worn (and no longer white), the towels threadbare and the shower badly repaired (I have posted a photo of this and the towels). When we used the shower the mirror misted up and you could see what a previous resident had written on the mirror (I have posted a picture of this) - suggesting no one is cleaning the mirrors, and if they are skipping them then what else are they skipping? As for the on site restaurant, what can I say? Do not eat here. When we tried to there was a big crowd at the bar, making a lot of noise, and we were seated in the small bar area. Despite having three couples dining they seated us all in the small, crowded bar area and didn’t open the restaurant seating. The menu is very small, not many options at all, and the drinks menu shows about a tenth of the drinks they actually have. Our waitress seemed confused easily, my wife asked if they had Sierra Mist to drink and received a blank look and a puzzled ‘Mist?’ as an answer. When our food arrived my wife’s salad had some unidentified black bits in it and I found a twisted ribbon of metal in between a slice of lukewarm sausage and the soggy fries. We called the waitress over to receive more blank looks to our complaints, no apologies or suggestions of alternatives. In the end we just got up and left, saying we weren’t going to pay for a meal that we hadn’t eaten because we didn’t fancy a trip to hospital. So, dangerous food, poor service and an unpleasant environment - do yourselves a favour and do what we did, go out and eat the great Mexican food at Uno Mas around the corner.
Crowne Plaza Hotel Dallas Downtown, an IHG Hotel
3.7/5121 avaliações
Dallas City Center
The hotel is in the city center with an excellent location. We live on the 15th floor of the hotel and it looks beautiful from the window But the hygiene situation is worrying, and I saw Xiaoqiang moving on the coffee table😣 The whole person is not well...
SpringHill Suites Dallas Downtown/West End
3.8/5103 avaliações
Dallas City Center
My family and I came to Dallas to visit more family and we stayed at the Springhill Suits. During our stay we used valet services and each time we had an encounter with Chris he was AMAZING. Super on top of everything very time considerate! This guy was such a gentleman. Thank you so much for a bright start to our mornings!
Hall Arts Hotel Dallas, Curio Collection by Hilton
4.5/5100 avaliações
Dallas City Center
I really enjoyed my time here. I booked this stay to have some alone time with myself since I am always so busy. The Director, Sony (spellcheck), was so helpful and accommodating. He’s the best of the best. I will be returning! The place is STUNNING!. The bed is most comfortable bed I’ve ever slept in. The breakfast was awesome too!

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