Mercure Dalat Resort

Nice place for relaxing, beautiful place to stay with delicious breakfast!

The buildings still look new , garden and flower so nice and colorful. The place is very attractive also, I’m very like Yoghurts during breakfast time. Staffs are friendly and active.

I stayed for two nights and arrived late at night. The Front Desk staff who welcomed me were very warm and friendly. I was pleasantly surprised to receive a room upgrade, which I truly appreciated. The resort itself is lovely, with beautiful gardens and flowers that create a relaxing atmosphere and make it enjoyable to walk around. The room was generally nice; however, there was an unpleasant smell in the bathroom, and the soundproofing could be improved as I could easily hear people talking in the corridor. Breakfast was generally good, with a nice selection of food. The staff were attentive despite the busy hours. The main disappointment during my stay was the inconsistency regarding the late check-out. One day before departure, I was confirmed a complimentary late check-out until 2pm, and my key card was even extended. I appreciated this gesture, especially since I had mentioned that I did not mind paying if needed. However, on the day of departure, the manager informed me that the hotel was fully booked and that the late check-out was no longer valid. Unfortunately, no alternative solution was offered, and it seemed as though there was some doubt about my confirmation. Luckily, my bags were already packed, and I was able to check out immediately. I later sent an email to express my concern. Another manager responded politely and offered a solution and courtesy gesture, which I appreciated. However, by then I had already checked out and made alternative plans, so it was a bit too late — though I do value the effort to follow up. I was also traveling on my birthday. While I am not someone who expects celebrations, it was a little surprising that there was no recognition at all, especially for a brand like Grand Mercure. Overall, the resort is beautiful and the service is generally good, but better consistency in communication and service delivery would enhance the guest experience.

We had a wonderful stay in this beautiful hotel. The environment is soothing and relaxing, just the right place to unwind after a hectic tour. Although it's a little out of the city, we're easily connected to everywhere by your most efficient Grab service. Of special mention is the service of your great staff. At the breakfast room, Vy is the perfect PR who gave us very good information about where to visit and eat. I love the restaurants she suggested especially Rom and the chicken salad. Last night I had a very nice experience with Nga who knew I had stomach upset. She was most kind and thoughtful to suggest dishes I could eat and even offered ginger tea with honey. I'm very touched. Having travelled all around the world, I've never experienced such excellent service. Big thumbs up to Mercure!

The initial impression is good. There are things that you need to improve on 1. Aircondition doesn’t have a proper heater function so room cannot get warm at all. I suggest to have mini portable heaters for each room. I slept uneasily as it was 19degrees for the whole duration despite informing the reception. The technician didn't solve this major problem 2 water in shower is hot and cold, meaning the mixer has a problem. 3. Need to have another waste/trash basket near the sink. 4. Some waiters are new and need to smile more and look in the eye when communicating. Same goes for the trainee chefs. 5. The nearest convenience store (7-11) or Winmart was a few hundred metres away. Perhaps you could install a dispensing machine for drinks, cookies, etc. Hope this helps.

Environment is good, comfortable but some employees not friendly.

Beautiful hotel with good location and good service. We are happy with this stay!

Front desk staff was excellent and helpful. For the price you get a wonderful enviroment in hotel area. No regret

beautiful hotel