Coral Estate Rentals

I give 1 star because I could not give zero stars!!! I definitely do not recommend anyone to book this place. We stayed at Villa Casa Sol i Laman 1035 in December 2023 for our family holidays at Coral Estate Rentals. They sell a luxury villa with 5 star service and they provide unprofessional attendants, disorganized, with lack of information. First of all we booked a transfer which was delayed at the Airport and we had to ask to a taxi driver to phone our transfer driver. Miserable start! Secondly, when we arrived at the “luxury villa”, we found an old house, not well maintained with no sea view as promised. We complained about a shelf in master bedroom was falling down, a few old stuff and mod smell coming out of all wardrobes… nothing was done to sort out. We request an upgrade which was denied, as well as a refund as this house is far away of a luxury villa! Also denied. Third point was another problem with our car hire, which was delivered dirty… absurd! I booked my trip directly with this resort trusting I would get a good service! Poor service! In the second day, someone came to the villa to cut some trees at the garden… at least we would have a sea view… a part of that nothing else was done. No bottle of water or coffee caps to welcome us. And they promised: first a coffee! Where is the coffee? This company doesn’t know what the word luxury means! We didn’t have shower gel, neither shampoo… choose any other hostel and you will get a better service. If things could not be worst, we had a power cut in the last night which took more than 8 hours to be solved. No lights, no lanterns, no candles, nothing at the house. We stayed in the darkness until get someone at their empty reception to help us. In the last day we drop the hired car with half tank fuel and they overcharged us the fuel tank fee of 80US dollars , which is more than the full tank of Creta Car… As we were in a hurry we paid the amount requested, but it seems this was a bit more priced as expected. If you consider de cost of the liter 1.14US and the fuel capacity of Creta 50 liters… they owe us at least 40US dollars… but obviously when we complained, they refused to admit how horrible they are to their customers! If you have a chance to take another place, do it! Terrible stay.., they ruined our holidays and stole our money! It was supposed to celebrate our wedding anniversary and a part of the island, we regret to stay in this place. It is such a shame of not being treated as we expected for our family holidays.