InHouse Select Hacienda Tres Rios

Bathroom dirty,towels old and holes on them sheets dirty, no hear dryer, no iron and iron board and the food at the restaurant terrible

No hot water for two days, one day the room wasn't cleaned at all, another day they didn't leave bath towels and didn't sweep the floor and the Wi-Fi signal was in and out

This property is beautiful and in a very good location. The restaurant has very excellent food, but the service could be better. The property is old, but functional, my issue is that the towels were falling apart, closets without hangers, and dirt on the hair dryer holder. The toilet had a leak, so water was being wasted. When I pointed out that the smoke detector was missing, they said it was not a big deal and never installed one. For the price, it is a nice hotel to stay, but they can improve on the aforementioned issues.

The hotel is very nice with one with nature. But the room are old and very beat up. The service was good and quick. But the rooms where out dated. The bed sheets where dirty when be got there and we let them know and they quickly change them. During the night the ac turn on by it self and would not turn off and they sent the maintenance personal quickly to fix it... We were bitten my a bug during the night felt it was bed bugs but could not find it.

Hotel was at a good location and very accessible to Salon Luxemburg where our venue was at but room was not as expected. Had more of a motel feel than a hotel. Staff was very nice though so made the stay pleasant.

Extremely dirty it looks like they don’t wash the sheets there was booger’s on the wall there was no hot water it just overall looks like it needs a renovation also they lights kept going off and the tv didn’t work

Location, service was great

No hot water property needs updated

Very nice place to rest, has great patio area