Ockenden Manor Hotel & Spa

Our second time at the hotel& spa and we had a wonderful time! Highly recommended 5🌟 Beautiful and relaxing spa. Thanks! Our second time at the hotel& spa and we had a wonderful time! Highly recommended 5🌟 Beautiful and relaxing spa. Thanks!

Having read the reviews , the day before we went, I found them very mixed. The hotel is beautiful and historic. Its set in a beautiful setting. The staff, were extremely friendly and polite. A credit and asset to the hotel. We were shown to our room , which was in the old part of the house, it had a four poster bed, a beautiful bath room, exceptionally clean . There was everything you needed, but no fridge, which, for a 328 pound room , you would expect. Coffee pods, coffee machine, a selection of t bags and then uht milk . With in minutes of arriving, room service came to our room with a complimentary glass of champagne.A lovely gesture. The spa, was a lovely visit, and we thoroughly enjoyed,Could not fault our time in the spa. The evening meal was mixed, attentive staff,local wines. The bread was unispiring as was the butter. My main, was tasty but sitting on a huge plate of mixed beans,pulses and sweetcorn. It totally overpowered the plateand unecessary, most of it was left. my husband had the fillet steak, which was the only edible part of the dish. This seemed to be the case for the gentlemen sitting next to us.as we both mentioned it to the waiter. We needed a side and it was either mash potato or chips.a bit disappointing, but the chips were extremely lovely. The breakfast was a scene from faulty towers. The buffet was unispiring. I had smoked salmon and scrambled egg. you got what it stated , no garnish or presentation. My husband had the english breakfast , but no mushrooms. it had me laughing. It was cold , no baked beans, two over cooked bacons, one over cooked sausage , half a tomato and two eggs. He had to ask for his baked beans. They eventually arrived.He told the waitress it was overcooked and cold . They did replace it. They clearly didnt want him having baked beans as they were , yet again omitted. The toast was two slices of bread cut into small triangles. The butter was tasteless. Overall a mixed visit. I doubt I would go back. We were however, refunded for the breakfast. John Cleese would love it there !

I have just come back from a weekend break for my partner’s birthday, we’ve stayed at your hotel a few times in the past, and the food and service has always been good. There were a few problems this time however. We arrived for lunch and I asked for the piccalilli in the cheese sandwich to be changed for salad or something and was told abruptly that the sandwiches couldn’t be changed, so I had a plain cheese sandwich. The “triple cooked chips” in the restaurant were anaemic and soft, both nights. The steak was chewy. In the morning, I had a vegetarian breakfast, which included of an overcooked sausage, and small piece of tomato. The “butter” on the table was actually margarine, and I was told it was butter when I questioned it. They also ran out of croissants. The second morning I just asked for mushrooms, tomatoes and scrambled egg, but the tomatoes were missing. On my partner’s birthday dinner, she had the cod, which had a big hair running though it which put her completely off any food so she had no main course. The tomato starter was missing the olive tapenade on the second day (as a vegetarian I had the same starter both days, there was only one I could have, despite there being three on the menu on the website) I had the souffle both nights too, which was uninspiring. So all in all very disappointing, especially as it was a special occasion, and it ruined the stay really. The standard of food and service was no where near what we’ve been used to. Having spent over £1600 for two nights I feel that we didn’t get anywhere near what we could have expected for the price, and we certainly won’t be back . I sent a complaint in, and have had no response in 3 weeks.

Great quiet area . Lovely out door pool and jacuzzi outside . Nice touch ! And heated , so great for a winter cosy break . Good facilities around pool area . Had a great massage with hot stones ! Great therapist took in account my needs as this was needed! Food in hotel great really fresh had scotch egg , cheese board .

The staff are the friendliest and always have a welcoming smile. There is always someone on hand to assist with luggage etc. We thoroughly look forward each year (sometimes we visit twice a year) to our stay. The spa staff are superb. During treatment they are always checking to see whether sufficient pressure is being used and if there is a particular spot that needs more attention. The sauna and steam areas are always spotless and there are numerous towels and bathrobes always available.

I wanted to treat my mum to a spa getaway because she deserves it. I had stayed here before with my partner and loved so was eager to go back. Once again I was not disappointed the reception staff provided a warm welcome and catered to our many needs. At dinner Diana and Flavias service was faultless and very attentive we even got desserts delivered to our room as we had eaten far too much. The dinner was absolutely lovely and the canoli dessert was the best I’ve tasted and mum is Italian ! . Lastly but I’m no means least was the spa and the massages we both went for the rose melt massage I had Sophie mum had Bee and we both very pleased. Sophie provided he with the best massage I’ve ever had. Thank you all for making our stay a very memorable one x