Muhammad
15 de agosto de 2023
I recently had the misfortune of staying at this hotel, and it was truly a nightmare experience from start to finish. I cannot express how disappointed and frustrated I am with the level of customer service. Upon arrival, the first thing they tried to do was charge me extra for my family even though the booking reservation was for the family and two rooms with four beds. The were arguing about how only two people can sleep and we would have to pay extra for every body else.
The room was an absolute disaster. The sheets felt old and weird. The beds made a lot of noises with an inch of movement making sleeping next to impossible. The Ac was loud and felt like it wasn't working not to mention how the shower was clogged and had to be unclogged to take a shower. The walls were thin and you could hear the beds creaking in the other rooms. The next day the lady and man banged on my door waking us up and and started yelling at us and making us try to pay extra again bringing up random excuses again. They scared our kids who started to cry. The man even tried to hit us and was continuously yelling at us. We tried to figure it out with them but they kept wanting us to pay random extra fees so after much arguing we decided to checkout a day early having no place to go since no hotels were available due to the Calgary stampede. The hotel is located in a tiny town that get absolutely dark and scary at night. The staff is terrible. I urge you, spend a little extra and avoid staying here.
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