Hotéis SpringHill Suites by Marriott em Cromwell

For a hotel only four years old, this property is an embarrassment to the Marriott brand. It's just plain filthy and not maintained. I had to change rooms because the condition of the first room was so bad with black mold and green algae in the shower. If you are going to have glass shower doors, they require constant upkeep. Because of the neglect plus the hard water in the area, the doors are etched with water spots. In addition, the drawers and doors would not shut, there was toothpaste on the walls and the carpet had huge sticky spots. The new room I changed to was not much better. There were gigantic stains on the carpet in bright blue and red. The shower was less moldy without the green algae. The walls are thin and we heard our neighbors' conversations and television. The hallways had trash in them. The elevators need maintenance as well. I am surprised they have passed inspections. The noises and jerkiness were cause for alarm. Breakfast is the same every day: dried sausage, eggs, yogurt, a few breads to toast, cereals, waffles and a few pieces of fruit. We didn't require much but as my daughter was going to skate every morning, she needed something. On Saturday, all of the food ran out around 9 and even though breakfast closed at 9:30, nothing was replenished. There were no bagels, no yogurt, only some cereal but no milk and some very green bananas. The juice machine was broken. Gruanted it was crowded with a greedy bunch of customers taking huge plates up to their rooms. Sticky seats remained sticky multiple mornings. Our last day, we observed employees eating from the breakfast making customers wait. Finally, this hotel isn't located near anywhere you would want to go that would attract people to take advantage of using their quite limited parking lot. They have a cash grab going on by charging for parking. I would have gone to stay with friends except the stay was pre-paid with no refunds. I'm not giving the hotel 1 star only because it's not a fleabag, totally scummy unsafe place. 1.5 stars for lack of cleanliness, service, and maintenance. There is no excuse for a 4 year old hotel to be in this condition. Shame on them.