The Cranley Hotel

We booked in a hurry because we needed somewhere to stay for the night at short notice. The staff were very friendly and helpful over the phone which reassured us. We had prepaid the room and collected the key in advance as there was no 24-hour reception and we were arriving late at night. The stairs leading to the room, were dingy, dark and grubby. The room itself was very old-fashioned and needed updating and decorating, window catches were broken. It was just about a barely adequate stay for the night because we had no choice. There was no information about checkout times in the room only a fire notice on the door and a very basic breakfast menu with no vegetarian options, which would not have suited us. The room smelled smoky. Not a good experience.

Having my suspicions, when entering the bar/reception, I asked to see the room before committing. "You've already paid and it's too late to cancel. So, look if you like, but you're not having a refund," was the reply. The bar was empty, dishevelled, sticky and looked nothing like the pictures on the website. On a positive note the bed linen and towels were clean. The bathroom, though old and tatty was also clean. The room was awful. It smelled dirty and stale. The furniture was sparse, dilapidated and overdue a trip to the tip. The 1970s wallpaper was peeling and shoddily painted over with poor emulsion. There were damp patches on the ceiling. The carpet was dirty and sticky, with unidentifiable stains around the bed. The communal corridors, landing and stairs to the first floor were smelly, littered, and had bags of dirty laundry in the walkways. There was a half consumed can of strong lager on the table by our room door. After eating out in what appeared to be a nice enough village, we lay awake for an hour contemplating the smell. We got up at midnight and left, feeling fleeced, for a bleary eyed three hour drive home. An absolutely awful place.

Very friendly and helpful staff, clean and comfortable rooms, delicious food and a convenient location all added up to a very pleasant stay. We appreciated the way Paul, Tania and their team went out of their way to make sure we were happy and comfortable with everything! Highly recommended!

We stayed one night (mother and daughter) It’s an old pub/building, so don’t expect luxury, especially for the great price! Extremely warm welcome from Tania and the Landlord, the resident dog is a bonus too. Room was warm, clean, comfortable. Food in pub downstairs good, especially the pizza.

What a beautiful little hotel a diamond in the rough 10/10 cleanliness 10/10 for Comfortably 10/10 for staff they couldn’t do enough to help. Definitely proves you can’t believe what you read on TripAdvisor.

Went to the Cranleigh Hotel for Sunday lunch with friends and family as heard great things about the new chef and the food on offer. Was not disappointed one bit. My starter was the squid and was the best I have taste anywhere and my main the salmon was cooked to perfection. Crunchy skin with soft meaty salmon flesh with a good selection of vegetables and a lovely sauce. The others in the party had the Sunday roasts which were also impressive in size and taste with loads of meat and a good helping of vegetables and sauces. I wasn't able to take part in deserts as was so full from my two courses but the others enjoyed the sticky toffee pudding and like myself rate the meal equal to or if not better than any available in the area and definitely at a more affordable price. Would definitely recommend a visit especially in the week as they have a very extensive well price menu. Something unusual for this area.