Hotel le Palace des Neiges

服務一般，需要幫忙叫出租車都叫不到，還是讓其他的酒店幫忙叫到的。

For the price they charge the hotel is almost comically bad. Actually, let me rephrase this - the bar and restaurant were actually quite fine (if overpriced), and when we stayed there in early 2022 the nonsense with the DJ that other posters complain about had not yet happened; the swimming pool and sauna were also fine, if dated; but the real deal killer are the rooms and especially the bathrooms. Rooms were on the smaller side (in general, let alone for a near 1k price tag) and the bathrooms were absolutely 1980s-ridiculous - old, ugly tiles, wood that was swelling at every corner, and a shower that would alternate between ice cold and scalding hot (without notice, obviously...). I get that this used to be the Byblos, but oh man, those times are past; no glamor, just really old bathrooms. Never to go back to this place...

This is a hotel we’ve been coming to since the 80s when it was still Byblos. Even when it became Palace Des Neiges, it was excellent until 2020, which was the previous time we had come. Since then it has been taken over by a new group and standards have plummeted. Service: previously, as annual visitors booking multiple rooms, we were welcomed warmly. This time, check-in was terrible. We had always requested and received a particular room and this time they had no record of it. Each room now required a €1400 security hold, but did not accept Amex. After going to our rooms, we found several did not have working heating and needed to change. We were told going to other rooms would be extra, despite the fact that basics like heating weren’t working at all. Rooms: as stated above, we needed to change rooms for some of our party due to heating not functioning, or the rooms being much smaller than we had previously stayed in. Once in our rooms, some of us found that the showers would change temperature dramatically, and we’d suddenly be blasted with cold or hot water. In two rooms, the baths were missing plugs and this took a while to resolve. For those that tried to use the TVs, some found that they simply couldn’t get any channels in the evening. We had to report these concerns each time and the response times were slow. Restaurant: what used to be a highlight of staying here has become its weakest point. Staying on half board, there is only one dish included in the evening, or else dishes chosen from the menu usually require a supplement payable. None of this would necessarily be a problem except the quality of the food is now very low. One evening, the included dish was a salmon dish, but we were given the option of chicken. Some of us took salmon, the others, the chicken. The dishes were identical, including the unpleasant sauce, except for the protein. Lounge: what used to be a comfortable, warm, refined place to stay in the evening has lost all its charm due to the club music they now insist on playing loudly (another review has also mentioned this). The piano that used to be a wonderful accompaniment to some pre-dinner drinks is now just a table for the DJ’s decks. Additionally, the fireplace’s smoke blows back into the lounge making everything smoky. The smoking room is also poorly ventilated and usually too cold. With all the changes that have been made, there are a couple of good points: The ski-room is much improved, and the staff there are friendly and helpful (but I believe this is run separately to the hotel). The post-ski tea is nice, although you have to endure the club music. The rooms are cleaned and maintained very well. Emmanuel at the front desk was particularly friendly and helpful. Overall, this trip and all the changes/cost-cutting that have happened have soured our image of what used to be a highlight of our year. We will be looking at other places for next year.

You have to wait some times 15 to 20 minutes, hot water in the shower keep change some time it come very very hot , you have to leave the shower .

Having been disappointed when we went in Jan/Feb 2023, we returned in December 2023. Happily, we saw a great improvement across the board! Yannick and the team in the restaurant did a great job and the half board menu was so much better than the previous time. We ate very well for the whole week. The rooms all worked well without any of the heating issues we had last time, and the ski room and aprés-ski crepes and vin chaud were excellent, backed up by wonderful staff throughout. The music in the lounge was still a bit disappointing as the piano continues to be ignored in favour of a nightly DJ, but the music selection seemed better and less intrusive to conversation. The hotel has been purchased though and will be closed for at least two years for a complete refurbishment/rebuild. Having been coming here on and off since the 80s, we’re happy that our final time at the Palace was a happy one. Good luck and thank you to all the staff for making our last stay a memorable one.

Great location; friendly staff, excellent service

We had a great time in this hotel. The staff is very responsive, all our needs were taken care of. The location is very quiet but also very close to the activities by 5 min free shuttle. The breakfast is amazing. We also had a dinner in the hotel one time, it was very good. I highly recommend this hotel

This hotel is conveniently situated on the Jardin Alpin and was our first return trip to Courchevel since 2020. We hadn't stayed here before but they were prepared to take 3 of us for a long weekend. Our Prestige room was spacious and comfortable and had a pleasant but not far reaching view from the balcony. Our daughter's single room was relatively small but comfortably appointed. Disappointingly there were 3 non working light bulbs in our room which made the lobby area very dark. We reported the one in the lobby to reception but it wasn't dealt with during our stay. The concierge desk were helpful and efficient booking our taxi transfers from and to Geneva airport and sorting out ski passes. The ski room was excellent with really helpful, friendly staff and very good equipment. The hotel had a great swimming pool as well as steam room and saunas. The breakfast buffet with an eggs and crepe bar was one of the best we have had in a hotel in Courchevel. We had dinner in the restaurant every night and the food was excellent especially the fondues. The service was very also very good. Our only major complaint was the bar where the music was so loud it was virtually impossible to have a conversation. Given the average age of the clientele in the hotel the choice of music was rather surprising. Even our daughter complained about the volume of the music. We could hear the beat from this music in our bedroom 3 floors higher up. There was no quiet area for those of us that didn't want to listen to night club type music. This is the one thing that would make us look elsewhere for our next trip.

Visited this hotel today to see a friend who is staying at the hotel. The doorman was very friendly and helpful. I asked for a cup of coffee whilst I waited for my friend to go skiing, but I was refused that cup. Apparently I could only have a cup of coffee if I bought a 45 EURO breakfast. Shocking and appalling for "five star" hotel. I did request my car to be charged all day whilst we were skiing - The hotel only had a 3 pin plug. These days it is unacceptable for a "Five Star" Hotel, not to have a proper charging facilities for an electric car. Coffee really took the cake.