Fred
3 de novembro de 2023
When we showed up to check in there was a meeting going on and someone was chewing everyone out. Ends up it was a hotel meeting and we had to wait 20 minutes to check in while everyone was being chewed out. Then room we got looks nothing like room I reserved. Was told it was an ******* issue. Then there started to be a loud dripping noise in bathroom. Went back to desk to wait a bit for help and they sent someone up, who knew what it was immediately said it is a problem throughout hotel and the stacks. So then a very nice lady seemed concerned and actually wanted to help resolve and found a room that did not have that noise. Final disappointment was when reserved, I did because it said bar on premise and we get a free beverage with one key. When my wife asked was told only do that when they are busy. One lady at desk was great and maintenance guy that went to room, while couldn't fix did seem to understand. Otherwise I didn't feel like we were even wanted. But perhaps my opinion started because of the meeting where people were being chewed out and that was more important than checking us in even though we weren't even first in line someone there before us
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