Usuário convidado
23 de agosto de 2023
I sent my clothes to be cleaned by the staff. I had colours and whites together. They didn’t separate them, and washed them in hot water. Everything came out an ugly shade of grey. The only ones to somewhat survive (they faded) were my black clothing. I brought it to their attention but they refused to take responsibility. They blamed me for not telling them to wash them in cold water and separate. Really? Who doesn’t know that? I had expensive smart wool tops and bottoms. My pyjamas are dull and lifeless. I still have 3 months of travel and have to deal with wearing ugly gray clothing, I’ll have to discard them when I get home. I brought it to their attention and they refused any responsibility. I showed them pictures of the clothing so they could see the true colours. They only got angry with me. This is typical reaction of someone who knows they have done wrong.
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