Usuário convidado
5 de junho de 2024
Overall, our stay was pleasant, but there were some areas where the hotel fell short of our expectations, especially considering the package price. Restaurant Availability: Upon check-in, we were informed that the restaurant might or might not be open, despite our package including dinner. We expected a spa package with dinner to be served in a proper restaurant setting, not a pub. However, I must commend the exceptional food quality and the attentive staff in the pub. Room Issues: We settled into a deluxe room with a jacuzzi, which initially seemed promising. Unfortunately, we discovered that the jacuzzi was broken. The staff promptly moved us to another room with a functional jacuzzi, which we appreciated. However, the overall standard was compromised when I found a grubby, tan-stained dressing gown and had to clean someone else’s hair from the drain before using the bath. Hygiene and Cleanliness: On the second day, we ran a bath again, only to find brown water from taps and gunk coming up from the drain. We had to empty and clean the bath before running the water to get clean water. Additionally, the room cleaning on the second day was subpar. Lockers remained uncleaned, glass rings from the previous night were still visible, and the sink counter & bath were not cleaned or new toiletries provided. Spa Facilities: During our last day, we visited the relaxation room as part of our spa package. Unfortunately, the steam room was out of order, leaving only the sauna operational.
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