HomeTowne Studios & Suites Charlotte - Concord

Not clean. Hallway carpet had many stains and it would go days before someone would vacuum it. The beds are very uncomfortable. You would only get room service/room cleaned when you requested it and even then sometimes they would not come. The staff was friendly. But for the price of the rooms, it doesnt come with proper amenities. For a few extra dollars, there's nicer hotels with better amenities in the same area. I would avoid staying here unless i had to.

Lots of bugs!! I didn’t even stay there!! I have asked ******* to issue a refund and they haven’t or haven’t started the process. The lady on the phone told me that is the policy. I will never use ******* again after this issue.

I stay at hotels all over the Country and this is by far the worst hotel I have been to in over 10 years. Unfortunately, I had an event I had to attend and this was the only available hotel, but I can see why. TV remote didn't work, bugs in the sink & tub. I stayed two days but did not receive room service after the first day. Dirty, smelly, and overall a terrible experience.

We arrived at the hotel and it was noisy and there were people standing outside playing loud music. When we got to our room the sheets were dirty, the floors were nasty and the kitchen looked like it had not been cleaned in months. We went back downstairs and told the lady that we would not be staying there.because it was not safe looking and it was filthy and we want a refund.

The outside lock to parking was broken and no key needed to enter building. Room that was not cleaned from the previous guest. Pile of trash in the middle of the room, dirty linens, kitchenette had rusty appliances. Phone in room has debris all over it and buttons broken. Room was in major need of deep cleaning overall. Immediately went to front desk to check out. Did not feel safe staying there with kids. This place also has long-term tenants. Group of men drinking beers out car trunk near front desk entrance. Worried about personal safety, as well as health code violations that could make us sick. Avoid this place at all costs.

The bed was uncomfortable. The room had roaches. The air conditioner was dirty and blew out dirt and dust in the room. The room could have been cleaner. I did like the location and the area around the hotel. I also appreciate the laundry facility on-site. However, there is not machine that offer change/quarters. And the front desk did not have quaters. I had to go offsite to get change/quaters.

The hotel was very clean. It had a little fridge and kitchenette area that was unexpected. The hotel staff was very friendly as well. The only complaint was there were loud couples arguments in the hallway and the sheets were really scratchy. BUT for the price we paid and the amount of time we stayed, I can't really complain.

Computer didn't work and after waiting. 45 minutes, we left and had to come back in an hour to try and check us in

We did not stay ADA room location was unacceptable and conditions were very poor we went elsewhere