Premier Inns Concord

The front desk lady was very rude, I called to request for a hair dryer and her response was “I have one here but what do you expect, for me to bring it to you?” So I had to go pick it up myself and the key card got deactivated and when we got back to the room had to leave my family in the cold to get a new one. Will not stay here again.

Received the last room, and it was handicap the heater didn’t work. So slept in a cold room plus they didn’t have any extra blankets. Just to take a shower it took about five minutes to receive a little bit of warm water. Terrible place

The manager was extremely rude and obnoxious. On my first meeting, he told me that it was a cheap room, and I had no right to complain about anything. This is totally not correct and very arrogant. He’s actually more expensive than any BRB. And similarly priced to other hotels in the area. Garbage all over property and heater inside room did not blow hot air. The place was filthy. The electrical outlets did not work in the room and room had very bad odors . Electrical outlets were to loose which caused electrical fixtures to not work and cause static on tv screen. Mini fridge didn’t work. Carpet was filthy. Biggest issue was the Office / rental manager. He didn’t want to work and gave me a surly attitude. Scolded me for saying I was wasting his time for getting him to fix legitimate issues. Also very creepy , he had to come into the room after the maintenance woman to violate my privacy to the fullest. Totally unprofessional and manic. Don’t know his name

The staff is very friendly and all familure faces. It was nice to see Jeff and MD still working the front desk!

Cockroaches crawling around on sink . Carpet looked like huge vomit stain that never got steamed cleaned. Smelled like used baby diapers never thrown away;€

When i checked in sround 10 pm the receptionist took my passport and CC and made a copy of them I really didn't like that i ask him why and he didn't respond , maybe i didn't notice before but when i check in on another hotels they just look at my ID and swipe my card and thats it , ,,,then i went to my room and i pulled the bed cover and it was hairs on the bed and pillow, i called the lobby and explained the situation, the same man showed up with a fresh set of sheets, he was very upset and told me.'' What do you spect this is not the hilton'' i said i know that but i really was hoping for a clean bed , He was upset and told me i can give you your money back and you go find something else, i feel very disappointed but i was tired after a long drive, i help him change the sheets and i leave like that , i have pictures and videos of the room and bed , also was mold ,moho in some areas of the room, never again. One good thing the housekeeping ladies were very nice

Could hear people talking on all sides (thin walls), bathroom door would not close, bathroom was dirty, could smell the soap being used from other rooms showering

It was a cheap easy room, the staff were very friendly and close to food options.

Property was convenient and reasonably priced. We just needed a budget motel for a one night stay and it was just what we needed! Thank you!