Martin
31 de outubro de 2023
After checking in, discovered very few channels working on tv. Major issue because stopped there to watch national broadcast of a big football game. Desk clerk said she had no idea about channels or tv and just keep trying. When issue persisted and she began getting other guest complaints, she called owner and still had no idea what to do. I asked to check out so I could find another hotel, but she said she could not authorize a refund. Manager would not be in until Monday. I asked her to call manager and she refused. I could not leave knowing there would be no refund. Finally, the manager did show up and rebooted modem, channels came back, he apologized and left. Not training guest clerk and her refusing to call manager to solve my issue totally unacceptable. Will never stay there again.
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