Kevin M
18 de setembro de 2024
We had booked a stay at the Home2Suites on September 1, 2024 for an event in Columbus during the weekend of September 20, 2024. On September 18, 2024, I received an e-mail from ******* (our booking site) from Home2Suites saying that our reservation had been cancelled. That's it, with no explanation. I talk with ******* and they call the hotel and the hotel's explanation is that they no longer have rooms available. I had a reservation. I had already paid, yet they just cancel my reservation during an event weekend. I had to get a hotel at a greater cost in another city (Dayton), and will now drive to the event. I talked to the hotel directly and the very nice clerk (who was clearly not involved in this) said that their manager told them that the system allowed them to overbook so they cancelled our reservation and they apologized. Incompetent management, incompetent hotel, but very friendly desk clerk. Will never recommend or stay here or Home2Suites.
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