Rothschild-Pound House Inn

Absolute worst customer service I have ever experienced. I would love to be able to describe the rooms and facilities, unfortunately I never got the chance. I travel extensively and I had planned a trip to Columbus with my wife for a special occasion. We much prefer to stay at historic B&Bs for getaways like this, and the Rothschild-Pound House looked like a great choice. Most hotels were booked in town (which maybe should have been a clue as to how there was an available room here). On July 1st, I made a reservation for the 12th at which point my credit card was promptly charged the full amount. The day before I was to arrive, I received a phone message at 6:30am stating that they were having the floors redone and would be cancelling my reservation. I'm not sure how they didn't realize they'd be having the floors done that day until 24 hours beforehand and nowhere on their website or in any correspondence is there a mention of renovations. Their own policy, if I had tried to cancel my reservation, is "Cancelation must be made 14 days in advance of the check-in date. If canceled after that, a 50% credit will be offered for a future stay." I returned the call to see how they would offer to make this right on such short notice and it went straight to voicemail. 6 hours later, I received a call-back from Mamie Pound. Her advice was for me to book at another hotel in Columbus and offered to give me the phone number of the Columbus Marriot. Less than helpful, to say the least. Not even an offer of a 50% credit off of a future stay as per their own policy (not that I would ever actually consider staying here in the future). When I stated the facts back to her, she became very defensive and accused me of arguing with her. (You can see all of the other reviews on-line regarding the owner’s defensiveness.) I was in the middle of asking another question when she simply hung up on me. Extremely unprofessional, rude, and no way to build customer goodwill. As of this writing, my credit card still has not been refunded. My advice, if you are traveling to Columbus, is to book your stay elsewhere than at the Rothschild-Pound House. I was forced to.

Definitely a Bed, no Breakfast. We were escaping for the weekend and my wife had been emailing/texting with owner about our visit. We arrived at checkin time and had to text have someone show us to our room. They were busy helping prep a contestant for Miss Georgia Comptwtuon that night. We were told there was no evening reception, as listed on website, and there was no sit down breakfast, that we are accustomed to when web site says free breakfast as part of the Inn title. We were put in the Governor Forsythe Suite, which had a Jacuzzi tub and fire place. The shower function in the tub was a bit awkward and steps out of tub could be slippery. The power dropped out on our room, killing the AC that eas cooling room down. Power in main house was going and response was slow to our inquiry about issue. We went to dinner and the issue was resolved when we got back. It was also odd that the room had not ability to drink water -either bottled or cups from the tap. Bed was pretty comfortable. We did have some nice cinnamon rolls waiting for us on the porch and could make Kuerig Coffee. Nice historic home, but not worthy of previous ratings or price for the experience you receive.

Mamie was very helpful with reserving the reservation for our one night stay. She called that day to ask what time we would be arriving (to accommodate her house cleaning schedule), and asked about any food diets or restrictions. I told her we were trying to do low carb and omelettes would be great on Saturday morning. She assured me she would accommodate. We arrived that night, to great other guests staying there for a convention. They were very nice. Wine and cheese was served, although she was out of red wine when we arrived (bummer). The room we stayed in (Edward Lloyd Thomas Suite) was nice, but there were some large tears in the drapes, as they were antique and sun worn. It was in a historic home and was generally nice. Very nice neighborhood and seemed relatively safe. We assumed breakfast was going to be served in the morning, and we showed up to the serving area at 8:15A.M. The lights were all off and the doors were clearly locked. We came back about 10:30A.M., after going to visit the downtown area. Mamie said she served breakfast at 9:00A.M. and we had missed it. She also said a text was sent. After checking my phone, I never received any texts and none of the other guests knew of a breakfast. While this wasn't a horrible experience, I would prefer a cleaner hotel next time. I was kind of disappointed by this bed and breakfast to celebrate my anniversary.